tank

Well-Known Member
Apr 12, 2011
255
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68
Chicago, IL
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Root Administrator
For a while now I have had dns admin restarting at night. Sometimes just once, sometimes several times in a row. Any ideas why would this be happening?

It only started occurring when I tried to do an SDF record on a domain.


Thanks
 

tank

Well-Known Member
Apr 12, 2011
255
5
68
Chicago, IL
cPanel Access Level
Root Administrator
Thanks for the article. I get emailed sometimes 3 or 4 a night stating that DNS admin failed, then recovered. Any ideas why that is.
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Is this email coming from cPanel or a third-party monitoring application?

Thank you.
 

tank

Well-Known Member
Apr 12, 2011
255
5
68
Chicago, IL
cPanel Access Level
Root Administrator
The email is coming from the monitoring service of the service. So i am getting emails saying DNS admin failed from cpanel . Then getting an email that it recovered.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
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Could you provide an example of one of these messages, including the message header, and ensuring to remove real domain names or IP addresses?

Thank you.
 

tank

Well-Known Member
Apr 12, 2011
255
5
68
Chicago, IL
cPanel Access Level
Root Administrator
Code:
The service “dnsadmin” appears to be down.


Server


Domain name


Primary IP Address


xxx.xxx.xxx.xx


Service Name


dnsadmin


Service Status


failed ⛔


Notification


The service “dnsadmin” appears to be down.


Service Check Method


The system failed to connect to this service’s TCP/IP port.


Reason
Timeout while trying to get data from service: Died


Number of Restart Attempts


1


Service Check Raw Output


The 'dnsadmin' service passed the check.


Startup Log


dnsadmin 3.3 entering server mode


Memory Information

The chkservd process attempts to connect to “127.0.0.1:/var/cpanel/dnsadmin/sock” in order to validate that this service is functioning. If you blocked connections with iptables or the “Host Access Control” interface in WHM, this failure may be a false positive.


To resolve this issue, either open the firewall to allow connections as the root user to “127.0.0.1:/var/cpanel/dnsadmin/sock” or disable checks for this service in WHM’s “Service Manager” interface with the “Configure Monitor Settings” link below.


Timeout while trying to get data from service: Died


Number of Restart Attempts


1


Service Check Raw Output


The 'dnsadmin' service passed the check.


Startup Log


dnsadmin 3.3 entering server mode
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

CPANEL-5543 was released as part of cPanel 56.0.3:

Fixed case CPANEL-5543: Dnsadmin dormant generates authkeys on startup.


Also, please note the following output in the notification:

The chkservd process attempts to connect to “127.0.0.1:/var/cpanel/dnsadmin/sock” in order to validate that this service is functioning. If you blocked connections with iptables or the “Host Access Control” interface in WHM, this failure may be a false positive.
Would you mind opening a support ticket so we can take a closer look if you are not blocking connections to localhost via your firewall or Host Access Control? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

I've not seen additional feedback to this thread or reference to an open support ticket. I'm marking this thread as resolved, however feel free to let us know if the issue continues.

Thank you.