DNS Administration don't work?

[Bigdrago]

Hello.

E-mail and DNS administration don't work with WHM.

The e-mail never reach destination, they are lost in space.
DNS don't work. (URL redirect etc)

Is it because the domain is a parked domain?
My webhost told me that these features will work after the next update...

 

[MattLee]

Hello,

These features not working sounds as if it's a symptom of a problem with how the DNS for this domain is set up. If you could provide us with the actual domain name, I could be more specific.

 

[Bigdrago]

The domain is now not parked.
I have added a few e-mail addresses and redirects. What can be wrong?
Redirects don't work, the e-mail addresses never reaches destination, it's like a big black hole.

Domain:

My host: - removed by request -

 

[cPanelMichael]

Hello

It appears your domain name is assigned your web hosting provider's name servers:

- removed by request -

This means the DNS records for your domain name are handled on the cPanel server, rather than at your domain registrar. Based on the screenshot you have provided, you are attempting to change the records at your domain registrar. Please use the "Redirects" option within cPanel, and add email accounts via cPanel, rather than at your domain registrar.

Thank you.

 

[Bigdrago]

It's only a domain... I don't have cpanel access then

I have now created an account at https://www.zoneedit.com/ , they offer www and e-mail forward

Thanks for the help!

 

[cPanelMichael]

If you do not have cPanel access, you will need to contact your web hosting provider to have them make the changes for you.

Thank you

 

[Bigdrago]

How about now?

I have registered the domain with another host that uses the same system. Hope it will work there....

 

[cPanelMichael]

If you do not have access to cPanel, then any changes normally made through cPanel will need to be handled by your web hosting provider. If you have the DNS handled by a remote DNS provider, then you can make DNS changes using the administrative interface provided by that provider.

Thank you.