Jay3570

Active Member
Oct 24, 2019
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Root Administrator
@cPanelLauren , I tried this:
DNS Cluster > Edit unknown hostname > DNS Role from Write-only to Sync

I get There was an error trying to connect to [hosting-provider]'s servers, please verify your credentials.

I did this as root and the main cPanel user. Any recommendation or should I create a new thread?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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I get There was an error trying to connect to [hosting-provider]'s servers, please verify your credentials.
This sounds an awful lot like the server isn't able to connect to the cluster member. The hostname shouldn't be unknown and they should definitely be able to connect to each other. This doesn't sound like the same issue as in the other thread which is why I moved it.
 

Jay3570

Active Member
Oct 24, 2019
27
6
78
USA
cPanel Access Level
Root Administrator
Just realized you replied. Sorry for the wait. This is what I have, but some blank fields in the screenshot are filled:
IP address: hosting provider's name
Username: ###-email-address
Type: hosting provider's name but all caps
dns-cluster.png

I also have PTR setup and multiple backend types available - cPanel, hosting provider.

What am I missing?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
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Just realized you replied. Sorry for the wait. This is what I have, but some blank fields in the screenshot are filled:
IP address: hosting provider's name
Username: ###-email-address
Type: hosting provider's name but all caps
View attachment 61941

I also have PTR setup and multiple backend types available - cPanel, hosting provider.

What am I missing?
That message indicates that the remote cluster member is not on a version of cPanel that supports DNSSEC - it should be at least at version 84 of cPanel/WHM
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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Does that mean I need to choose another backend type: cPanel, VPS, etc.?
I'm not sure I understand what you mean? The cluster member should be a cPanel or DNSOnly server already, the issue being that all cluster members must be on version 84 of cPanel/WHM to have DNSSEC enabled with clustering.
 

Jay3570

Active Member
Oct 24, 2019
27
6
78
USA
cPanel Access Level
Root Administrator
I didn't understand how to get DNSSEC working with your responses, but I figured it out. I needed to create custom nameservers and disable DNS clustering. I appreciate you trying to help. Are there other, or better, ways to achieve this?

Also, is the DNSSEC with BIND topic thread the best place to get updates on the request?
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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I think there may be some communication issues occurring here. cPanel supports DNSSEC with Clustering if you are using PowerDNS as of cPanel & WHM v84. The reason you were receiving the error message was due to the fact that one of the servers within the cluster did not have version 84 of cPanel & WHM

You cannot use DNSSEC with BIND on cPanel at this time, this is what's discussed in that feature request. You CAN use DNSSEC with PowerDNS and have been able to since we implemented it. Recently we also added the capability to use DNSSEC with PowerDNS and DNS Clustering.