Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

DNS Entry Already Exists Error

Discussion in 'Bind/DNS/Nameserver' started by Edward Albinson, Dec 27, 2016.

Tags:
  1. Edward Albinson

    Edward Albinson Registered

    Joined:
    Dec 27, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    US
    cPanel Access Level:
    Website Owner
    Hello,

    I try to create a new account on my WHM then get this message:
    Code:
    Account Creation Status: failed

(XID x68mdc) A DNS entry for “example.com” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.
    Also, when I try to delete the DNZ zone in WHM, I couldn't find that domain in the list. I am not a developer or WHM geek as you understand and did not find any solution for this problem.

    Is there anyone to help me?
     
    #1 Edward Albinson, Dec 27, 2016
    Last edited by a moderator: Dec 27, 2016
  2. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    604
    Likes Received:
    43
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Try to execute the following cPanel script on all cluster servers

    /scripts/killdns domain.com

    After completing the steps above, you can re-attempt the account creation.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 SysSachin, Dec 27, 2016
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,734
    Likes Received:
    1,992
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Your access level is listed as 'Reseller Owner". Do you have root access to the system? If so, you can try using the command referenced in the previous response to delete the zone. Otherwise, please report the issue to your web hosting provider for additional assistance with removing the zone.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelMichael, Jan 3, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Entry Already Exists
  1. mvandemar

    A DNS entry for domain already exists error

    mvandemar, Aug 11, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    10
    Views:
    1,515
    cPanelLauren
    Aug 16, 2018
  2. ManuelQV

    A DNS Entry Already Exists

    ManuelQV, Jul 31, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    4
    Views:
    5,295
    cPanelMichael
    Aug 1, 2017
  3. webservers

    DNS entry for the domain already exists

    webservers, Feb 11, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    5
    Views:
    7,125
    cPanelMichael
    Jun 1, 2017
  4. swbrains

    SOLVED [CPANEL-22217]Track Delivery and :blackhole: entry

    swbrains, Aug 8, 2018, in forum: E-mail Discussion
    Replies:
    13
    Views:
    656
    cPanelLauren
    Aug 13, 2018
  5. chanklish

    Access log entry question

    chanklish, Aug 7, 2018, in forum: Security
    Replies:
    3
    Views:
    196
    cPanelLauren
    Aug 10, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice