SOLVED DNS Exist but not showing on dns zone

julionathan

Registered
May 13, 2022
3
0
1
indonesia
cPanel Access Level
Root Administrator
Hi

I've some issue with dns record, i want create cpanel account but dns record already exist. i've check on dns zone and dns conf from named.conf nothing found it.
Maybe any idea to check it more

Thanks
 
Last edited by a moderator:

cPanelWilliam

Administrator
Staff member
Mar 13, 2018
56
8
83
Houston
cPanel Access Level
Root Administrator
Hello!

Have you already tried checking the DNS Zone Manager in WHM to see if a DNS zone exists for the domain? Based on the error, it appears the DNS records or a DNS zone already exist for the domain.

If you aren't seeing a DNS zone for this domain on the server, I'd recommend opening a ticket with our team so we can assist you with identifying the reason for the error. We also have an article I'll include below that contains some general troubleshooting steps for this issue:

DNS Entry Already Exists Error
 

cPanelWilliam

Administrator
Staff member
Mar 13, 2018
56
8
83
Houston
cPanel Access Level
Root Administrator
Thank you for your update! Could you please open a ticket with our team so we can investigate the issue for you? Having access to the server can assist us greatly in identifying and resolving this type of issue. This type of issue is usually caused by remnants of the domain you're trying to add already existing on the server, which can be difficult to locate without SSH access.