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DNS Functions Stopped Working in WHM

Discussion in 'Bind/DNS/Nameserver' started by John Donnellon, Aug 3, 2016.

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  1. John Donnellon

    John Donnellon Member

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    I recently logged into WHM to set up a parked domain for a client and I can't seem to do anything that requires WHM to write to DNS zone files. In fact when I try any WHM function that even requires the program to pull a list of DNS zones such as "Delete a DNS Zone" or "Edit DNS Zone" WHM hangs for a bit and then shows an empty box where zones should be listed. I tried setting up a new account to see if the DNS zone would be created and it was not. The account was created but nothing in /var/named. Has anyone experienced this and have a fix? I also tried forcing an update (overwrite) of WHM to no avail.
     
    #1 John Donnellon, Aug 3, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Do you notice any error messages in /usr/local/cpanel/logs/error_log or in /var/log/messages when creating a new account or adding a domain name to an existing account?

    Thank you.
     
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    #2 cPanelMichael, Aug 4, 2016
  3. John Donnellon

    John Donnellon Member

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    No I am not seeing errors in those logs. When I attempt to create an account the browser appears to hang at "Setting up Proxy Subdomains"
     
    #3 John Donnellon, Aug 5, 2016
  4. John Donnellon

    John Donnellon Member

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    Actually I am seeing a bunch of query errors in messages file, but they don't seem related directly. I'm getting a ton of these query errors for domains that no longer have accounts on this server.
    Code:
    Aug  5 10:20:53 vps******** named[24144]: client 173.194.91.69#39609: view external: query (cache) '**********.com/A/IN' denied
Aug  5 10:20:53 vps******** named[24144]: client 173.194.91.89#56311: view external: query (cache) '**********.com/A/IN' denied
Aug  5 10:20:54 vps******** named[24144]: client 173.194.91.84#47882: view external: query (cache) '**********.com/A/IN' denied
Aug  5 10:20:54 vps******** named[24144]: client 173.194.91.86#39417: view external: query (cache) '**********.com/A/IN' denied
Aug  5 10:20:58 vps******** named[24144]: client 200.155.38.1#40633: view external: query (cache) '**********.com/A/IN' denied
Aug  5 10:20:58 vps******** named[24144]: client 177.52.185.50#53925: view external: query (cache) '**********.com/A/IN' denied
Aug  5 10:20:58 vps******** named[24144]: client 200.155.38.1#46069: view external: query (cache) '**********.com/A/IN' denied
     
    #4 John Donnellon, Aug 5, 2016
    Last edited by a moderator: Aug 6, 2016
  5. John Donnellon

    John Donnellon Member

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    Update: I ran an update of DNSAdmin and restarted and the problem was resolved
     
    #5 John Donnellon, Aug 5, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    I'm happy to see you were able to resolve the issue. Internal case CPANEL-7488 is open to ensure the "dnsadmin" service is always monitored by Chkservd so that's it's restarted when detected as not running. The resolution is scheduled for inclusion with cPanel version 60.

    Thank you.
     
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    #6 cPanelMichael, Aug 7, 2016
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