dns issue, urgent help needed :(


Feb 21, 2003

I am new to cpanel/whm/linux :(( i have been hosting for many years now but always relied on the datacentre for support), & for some strange reason my datacentre guys are not online or not able to provide support (i have a fully managed server with them), i need some urgent help from u guys. My clients will run away if this continues for long, its already down for about 3 hours now.

When i login to WHM i get a popup saying :

Hostname A Entry Missing!
The server was unable to lookup an an A entry for its hostname (host.myweboptions.info). This is generally because the entry was never added. However this could also be the result of your nameserver(s) being down. If you would like to attempt to automaticlly add the entry, Click here

when i click on that button, i get the following message:

Found your hostname to be: host.myweboptions.info
Found your short hostname to be: host
Found your domain name to be: myweboptions.info
Found your main ip to be:
If this looks correct,
Add the entry

Now when i clickon "Add the entry" i get the following error:

Adding an A entry for host.myweboptions.info
IP= Bind reloading on host using rndc zone: [myweboptions.info] Error reloading bind on host: rndc: get config key list: not found Add Complete

So as a result, none of my sites are resolving :(