Nov 3, 2017
cPanel Access Level
Website Owner
Please help me whit the following:

We wanted to move a website from one provider to another whit this i opted to move our dns also.
Sometime ago our isp made the following host , and told us that we nead to use it like this since our old website was still runninng on

We used this vps to build the website and today i wanted to move the dns to this vps prior to upload our website.

I modified the proper nameservers and put in the two nameservers our isp made: it was and . I defined the two nameservers on this page whit the proper ip lets say it

in VHM in dns zone i see this entrys, ,,

but now will not load all i see if i ping from outside is and ns1 and ns2

i cpanel dns zone editor i have made this entrys : ( represents the ip where i have the firewall that has vpn and mail server after it) 14400 IN A 14400 IN MX Priority: 10 Destination: 1440 IN CNAME 14400 IN TXT v=spf1 +a +mx +ip4: ~all IN A IN A IN A 14400 IN MX Priority: 20 Destination: 14400 IN MX Priority: 20 Destination: IN A

so , wont respond same is for all i can ping and can be seen from outsideis and,

I think its has something to do whit that entry in VHM dns zone but im far from a specialist.

Thx for reading and help if u can , i need to solve this in a couple of hours , atm i have no mail no website no vpn...
Last edited by a moderator:


Staff member
Apr 11, 2011

Yes, as website such as is a good place to start. Does it show that you are using the correct name servers and name server IP addresses at the domain registrar?

Thank you.