DNS Issues with Google Cloud Server

[Waqas Amjad]

Hello, I am my name is Waqas and I am a newbie here.

I am need of help regarding the server.

1- I have my own server (google cloud) and I install CentOS7 on it. IP: 104.197.xxx.xxx / website: example.com (registered from namecheap.com / created the NS as well: ns5.example.com, ns6.example.com)

The problem I am facing right now is:
1- I created the DNS in google cloud and configured all the records (screenshot attached). When I created the new account for the new domain, it will not be working (not pointing to my server IP). Should I do something wrong? or I missed something?
2- Plus emails of default website is also not working.

Please let me know which records you need, I will provide all the records you want.

**Screenshot Link:

Thanks
Waqas

 

[Eminds]

as per the screenshot you are using google's name servers as NS records points to google name servers.

have you registered the name servers that you have created on WHM with your registrar ?

 

[Waqas Amjad]

as per the screenshot you are using google's name servers as NS records points to google name servers.

have you registered the name servers that you have created on WHM with your registrar ?

Yes, I created these records on registrar please see the screenshot.

 

[Jcats]

From what I can see, you are not using Google's Cloud DNS.

You registered both nameservers to 104.197.109.179

ns5.softsplanet.com. ['104.197.109.179']
ns6.softsplanet.com. ['104.197.109.179']

which 104.197.109.179 resolves to a cPanel server so what you want to do is modify the DNS zone for softsplanet.com in WHM > Edit a DNS Zone

and create 2 A records, one for each nameserver and assign each to 104.197.109.179

and make sure your NS records are set to each nameserver.

Once you save the zone, it should start working.

 

[Waqas Amjad]

From what I can see, you are not using Google's Cloud DNS.

You registered both nameservers to 104.197.109.179

ns5.softsplanet.com. ['104.197.109.179']
ns6.softsplanet.com. ['104.197.109.179']

which 104.197.109.179 resolves to a cPanel server so what you want to do is modify the DNS zone for softsplanet.com in WHM > Edit a DNS Zone

and create 2 A records, one for each nameserver and assign each to 104.197.109.179

and make sure your NS records are set to each nameserver.

Once you save the zone, it should start working.

Thanks for your reply, Please see the screenshot, all the records are already there but its not working...

 

[Jcats]

Check the Google firewall, they are most likely blocking port 53

Use this:

Using Networks and Firewalls | Compute Engine Documentation | Google Cloud Platform

Make sure 53 is open.

 

[sktest123]

intodns.com issue is with ns5/ns6.softsplanet.com pointing to ['104.197.109.179'] is not resolving at all.
host ns1.softsplanet.com
Host ns1.softsplanet.com not found: 3(NXDOMAIN)

Also in the screenshot (https://forums.cpanel.net/attachments/screenshot_5-jpg.45207/) you are having ns records points to ns-cloud-d1.googledomains.com. Since you need to resolve it to 104.197.109.179 what does that means ?

 

[cPanelMichael]

Hello,

It looks like you may have created the name servers, but haven't actually set those name servers for the domain name at your registrar. Follow the instructions on the following document to change the name servers (you mentioned using NameCheap):

Namecheap.com Knowledgebase • How can I change the nameservers for my domain? (DNS Questions)

Thank you.