Operating System & Version
Centos 7
cPanel & WHM Version
v100.0.4

apitus

Member
Sep 12, 2017
10
0
1
France
cPanel Access Level
Root Administrator
Hello.

I got a problem when trying to migrate some domains and websites between two dedicated servers.

Context :

- Server 1 : dedicated with centos 7 and cpanel
- Server 2 : dedicated with centos 7 and cpanel

- Domain 1 registrar : OVH
- Domain 2 registrar : InternetBS
- Domain 3 registrar : OVH

-------------

So for those 3 domains, I wanted to migrate them from server 1 to server 2.

For domains 1 & 2, I used the cpanel transfer account tool on server 2 to retrieve everything : websites, mails... (one domain = one account).
Then I changed on registrar main nameserver (the second is same for server 1 and 2).
Finally I deleted account from server 1.

I tried a manual transfer for domain 3 :
- copied and uploaded database and website files in a new account in server 2, changed DNS then deleted account on server 1.

It's about 8 hours I done this and when I use whatsmydns or Intodns, it shows data from old and new server

INTODNS show me 3 nameserver : old server, new server and secondary nameserver.

intodns1.png

intodns3.png

WHATSMYDNS show me IP from old and new server depending on country.

whats.png

It's like DNS can't properly spread.

The weird thing is for a fourth domain, everything is OK. 1 hour after transfer, everything is ok.

I have no idea of what is hapenning.

If someone can help me.

Thank you.
 

apitus

Member
Sep 12, 2017
10
0
1
France
cPanel Access Level
Root Administrator
Thanks for your help.

I checked this config but everyhing looks ok.

What you see in the second intodns screen is the nameserver of the old server. He is not supposed to be here. As you can see in NS RECORDS FROM YOUR NAMESERVERS, there is old and new server together, which is not good.

into4.png
 

kennysamuerto

Member
PartnerNOC
May 20, 2009
19
6
53
cPanel Access Level
Root Administrator
Here is ticket ID : 94387710

Thank you.
Have you tried going to the WHM option "DNS Zone Manager"?

Go there on Server 2. Access the domain with problems, and see all the records. Locate all NS records. You should have an incorrect NS record.

Can you verify this?
 

apitus

Member
Sep 12, 2017
10
0
1
France
cPanel Access Level
Root Administrator
Have you tried going to the WHM option "DNS Zone Manager"?

Go there on Server 2. Access the domain with problems, and see all the records. Locate all NS records. You should have an incorrect NS record.

Can you verify this?
Hi. Thank you for your help. I just checked all but everything looks ok. By the way the problem is here even with domain 3 I manually transferred and for whom I manually created an account on server 2.