DNS problem with some newly created domains

molcomp

Member
Feb 28, 2013
15
0
1
cPanel Access Level
Root Administrator
Hello

I am not sure what seems to be the problem but it came out suddenly. It might be due to the main server crash that happen one week ago but I am not sure.

The configuration/situation is following:
3 servers in dns cluster. One main server running whm and two other servers running dns only. The main server running whm is located on location A and servers running dns only are located on location B. Different IPs on location A and location B.

From the main server running whm I created an account via whmcs. The account was created on main whm as well. The domain associated with the account was created on all 3 cluster dns servers. When checked with dig command against the name servers info is returned properly except when checked against one of the dns only servers from its internal network or even from the server itself.I thought its an issue with internal/external views however then from the main whm server from the created account control panel I added an additional addon domain to that account. This addon domain works fine without and problems the dig command returns info properly from both internal/external and localhost. So the situations is that I have a main domain on cpanel account not working internally on one dns only server and the addon domain on that account works. I tried playing with named.conf.cache and etc but did not work. Any thoughts what could be the problem is appreciated.

Alex
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Does this continue to happen for new accounts, or is the issue isolated to the single domain name? Have you tried deleting and re-creating this DNS Zone?

Thank you.
 

molcomp

Member
Feb 28, 2013
15
0
1
cPanel Access Level
Root Administrator
Hello Michael

It happens for new accounts as well. I tried deleting and recreating the problem zone first and then I created a new account to check if it happens again.

Alex
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Please try running the following commands on each of these servers:

Code:
mv /etc/named.conf /etc/named.conf.backup
/scripts/rebuilddnsconfig
If the issue continues, please open a support ticket and let us know the ticket number.

Thank you.