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DNS problem

Discussion in 'Bind / DNS / Nameserver Issues' started by Leo_cgi, Aug 31, 2004.

  1. Leo_cgi

    Leo_cgi Registered

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    Hi!
    PROBLEM
    -----------------------------------------------
    My customer said that he or the people in his town can´t see the website, but I can see normally and my friends in others states can see normally too.
    I can see the websites, but my customers, they don´t.
    In some states of Brazil it´s possible to see the websites, but in anothers don´t.
    In some Internet Access Providers of Brazil it´s possible to see the websites, but in anothers don´t.
    If I "ping" to verify the domains, the hostname will be normal, but if my customres do "ping" it appears that the hostname domain don´t exist.
    -----------------------------------------------
    SOLUTION:
    It appears that your nameservers that your domains are pointing to are not resolving:
    These domains must be resolvable in order to work properly. Also you might want to add the IP's of these nameservers to your /etc/resolv.conf file.
    ----------------------------------------------
    WHAT I HAVE TO DO?
    Please explains me if I´m right:
    1. I shoul access root WHM
    2. Click in "Reseller Center"
    3. Select a Reseller and click in "Edit Privileges/Nameservers" (myhost.com)
    4. Click in "Add an A entry for this nameserver" to Primary Nameserver and Secondary Nameserver?

    Thank You!
     
  2. sawbuck

    sawbuck Well-Known Member

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    Doing that shouldn't create any additional problems but won't necessarily solve it either. Posting some more info (domain name, OS, etc.) would be helpful.
     
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