DNS problems regarding anonymous nameservers (WHM/Cpanel).. HELP!

[ramystyle]

Hello,

I have a hosting company and I wanted to add 2 anonymous nameserver for my clients to use. Everything seemed working fine until some of my clients reported that they could not view their webpages unless they type it this way: http://ipadress/~usename
I suspected something wrong in my DNS records.. But I have no clue what...
Can someone let me know how I go about adding 2 nameservers that are anonymous, besides my already established 2 nameservers?
My 2 anonymous nameservers are ns1/ns2.diphost.us
I think something might be missing in those dns records.. If someone could help, i would really appreciate. I'm not very advanced in that DNS stuff

Thanks

Ramy

 

[eth00]

The nameservers will respond on any of the ips of your server, so really they are all "anonymous". The only real way to know if they are not is to reverse dns the nameserver ip. It does sound like a dns issue but not really enough info to go on.

 

[ramystyle]

Hi eth00,

What other info do u need ?
maybe this would help.. http://www.checkdns.net/quickcheck.aspx?domain=diphost.us&detailed=1

Thanks

 

[eth00]

Found NS record: NS1.diphost.us[69.28.236.35], was resolved to IP address by A.GTLD.BIZ
Found NS record: NS2.diphost.us[69.28.236.36], was resolved to IP address by A.GTLD.BIZ

Looks like it is working. The only thing that is weird is that the nameserver records for the domain ns1.sellwebhost.com. If you go into the edit dns zone you can change them.

 

[ramystyle]

So in WHM for diphost.us, should I remove:

diphost.us. 14400 NS ns1.sellwebhost.com.
diphost.us. 14400 NS ns2.sellwebhost.com.

and keep only

diphost.us. 14400 NS ns1.diphost.us.
diphost.us. 14400 NS ns2.diphost.us.

?


Do you think that will solve my problem ?

 

[eth00]

Well it resolves ok for me, not sure why it does not work for some other people but that is something that you should do anyways. How long ago did you change the nameservers in the registar?

 

[ramystyle]

I made the change from the registrar about 4 months ago..

The thing is.. When i use http://www.checkdns.net/quickcheck.aspx?domain=diphost.us&detailed=1
to check if everything is ok, I get the following errors:
1) Master DNS defined by SOA (ns1.sellwebhost.com) was not found among NS records.

2) NS list mismatch: registration authority reports that domain is hosted on the following servers: 'NS1.diphost.us; NS2.diphost.us', but DNS server NS1.diphost.us reports domain to be hosted on 'ns1.diuphost.us; ns1.sellwebhost.com; ns2.diphost.us; ns2.sellwebhost.com'. Please make sure that you configure the same DNS servers in registrar database and on your DNS

And after reading many posts on the web, some people have had the same problems... Some clients from Europe or Middle-East are unable to view some websites because of DNS issues

 

[eth00]

'NS1.diphost.us; NS2.diphost.us'

Since the registar says that, that is what you need to have in the DNS zone information. If you change it to that in the dns zone information it should start working.