DNS Problems with a parked domain

[Nathan Bunney]

Hi I manage a small WHM server and I have been having trouble recently with parked domains. Today I began to dig into the problem in more detail. The domain has been parked from WHM (not cPanel) and the nameservers for parked.com are pointed correctly to the local nameserver for this domain. When I go to the domain in the browser I get the /cgi-sys/defaultwebpage.cgi page which tells me that the request is reaching the server. A ping verifies that this is correct.

However when I request information form IntoDNS.com for the site it tells me, "WARNING: One or more of your nameservers did not return any of your NS records." When I look at Edit DNS Zone under WHM the domain is there and looks correct. Any help would be much appreciated. Many other sites and parked domains are working correctly on this server.

I have done a 'Reset a DNS Zone' as well as a 'Perform DNS Cleanup' and neither has helped. I have also unparked and reparked the domain several times and each time WHM replies with "Park.com was successfully parked on top of Parent.com"

 

[cPanelMichael]

Hello

Are you parking the domain name on top of an existing domain name on your server? Do you experience the same issue when parking the domain name through cPanel instead of Web Host Manager?

Thank you.

 

[Nathan Bunney]

Yes, existing domain is working fine. Yes, I have tried it through cPanel and got the exact same results.

For detail take a look at the results here: intoDNS: reorgrescue.com - check DNS server and mail server health

 

[Nathan Bunney]

Here is the screenshot of the DNS record from WHM.



- - - Updated - - -

To answer your questions, yes it is parked on top of a functioning domain on the server. Yes, I tried parking it through cPanel and got the exact same results.

For more info you can check out ReorgRescue.com and check it on intoDNS.com as well.

 

[cPanelMichael]

Try rebuilding the DNS configuration file with the following commands:

mv /etc/named.conf /etc/named.conf.backup1
/scripts/rebuilddnsconfig

If the issue persists, please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.