DNS Propagation on DNSOnly name servers

[TOCS]

I'm having an issue on our 2 name servers with WHM DNSOnly installed. There is a DNS cluster on our main WHM to ns1 ans ns2. As far as I can tell, this replication is working but each other the name servers are not propagating normally, and when you attempt to resolve the A record for ns1 or ns2 it does not come back with a answer.

============================================
[[email protected] ~]$ dig @103.74.xxx.xx a ns1.example.com

; <<>> DiG <<>> @103.74.xxx.xx a ns1.example.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 28483
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;ns1.example.com. IN A <<< NOTHING HERE >>>

;; Query time: 14 msec
;; WHEN: Wed May 08 14:33:57 AEST 2019
;; MSG SIZE rcvd: 44
============================================

============================================
[[email protected] ~]$ dig @103.74.xxx.xx ns2.example.com

; <<>> <<>> @103.74.xxx.xx ns2.example.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 56825
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;ns2.example.com. IN A <<< NOTHING HERE >>>

;; Query time: 14 msec
;; WHEN: Wed May 08 15:35:26 AEST 2019
;; MSG SIZE rcvd: 44
============================================

The world wide propagation shows it propagating half way around the world, - Removed - and - Removed -

Our domain hosting and confirmed their are no issues, I am at a loss to explain why this is happening. Can anyone

 

[dalem]

perhaps you DNS resolvers are broken or just have not updated yet
try with another resolver
dig @8.8.8.8 ns1.example.com

& double check that you have A records synced across all servers

 

[TOCS]

perhaps you DNS resolvers are broken or just have not updated yet
try with another resolver
dig @8.8.8.8 ns1.example.com

& double check that you have A records synced across all servers

Thanks, the DNS resolvers are set to the Google public IP's (8.8.8.8 and 8.8.4.4)

We only have the one full WHM server which definitely has A records.


dig @8.8.8.8 ns1.example.com

; <<>> DiG 9.9.4-RedHat-9.9.4-73.el7_6 <<>> @8.8.8.8 ns1.example.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 9819
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;ns1.example.com. IN A

;; Query time: 613 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Fri May 10 08:58:12 AEST 2019
;; MSG SIZE rcvd: 44

 

[dalem]

try syncing all record to all servers and use a different public resolver to check
Googles usually update with 30 min or less

double Check your cluster settings to make sure they are are syncing your ns1 & ns2 which I assume are your DNS only servers


check a good domain to see if it resolves
dig @8.8.8.8 google.com

 

[cPanelMichael]

Hello @TOCS,

Can you confirm how you have configured the role of each DNSOnly server in WHM >> DNS Cluster on the hosting server?

Thank you.

 

[TOCS]

try syncing all record to all servers and use a different public resolver to check
Googles usually update with 30 min or less

double Check your cluster settings to make sure they are are syncing your ns1 & ns2 which I assume are your DNS only servers


check a good domain to see if it resolves
dig @8.8.8.8 google.com

Our DNS cluster is set to use ns1 and ns2 (you are correct, they are our name servers) and Synchronize Changes. Both nodes have a green status tick on the WHM > DNS Cluser page and we are not receiving alerts of a failed cluster node.

Also after checking IntoDNS, it seems that some of our domains (not all) are unable to resolve the name servers (mainly seems to be .com address)

ns1.example.com [] (NO GLUE) [TTL=172800]
ns2.example.com [] (NO GLUE) [TTL=172800]

The following was run from our main hosting server.


; <<>> DiG 9.9.4-RedHat-9.9.4-73.el7_6 <<>> @8.8.8.8 google.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23531
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;google.com. IN A

;; ANSWER SECTION:
google.com. 299 IN A 172.217.25.142

;; Query time: 108 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Mon May 13 08:34:15 AEST 2019
;; MSG SIZE rcvd: 55

 

[cPanelMichael]

Hello @TOCS,

Can you open a support ticket so we can take a closer look and see why it's not working as expected? You can post the ticket number here and we'll link this thread to it.

Thank you.