ca2236

Well-Known Member
Feb 2, 2018
228
22
18
Nebraska
cPanel Access Level
DataCenter Provider
Hello

We have a cpanel server that uses a cpanel DNS only server as it's backend (I think). However, as far as I can tell, when a site was removed from the cpanel frontend, it still has a zone on the cpanel dns only backend server. I see the zone DB file, is there a way to edit it or remove it? should I just recreate the site on the front end?


I was hoping someone could walk me through on how to fix this

Thanks
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,951
921
313
cPanel Access Level
Root Administrator
Hey there! It's possible this could happen when you terminate an account, as there is an option to keep the DNS zone in place. If that is the case, you would just need to delete the zone from the webserver where it is located, and that change would sync out to the DNS cluster.
 

ca2236

Well-Known Member
Feb 2, 2018
228
22
18
Nebraska
cPanel Access Level
DataCenter Provider
Thanks for the response, I didn't see it under edit or delete a dns zone in the gui, if I remove the file from ssh directly, do I need to reload anything, or run a script?
 

ca2236

Well-Known Member
Feb 2, 2018
228
22
18
Nebraska
cPanel Access Level
DataCenter Provider
I understand, but this should be able to be handled through the forum.

it doesn't appear on the webserver, it does appear in the whmcs, but there is no way ( that I can tell through whmcs to edit dns) .. dns on the dns only server doesn't seem to have a web front end that I can find