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DNS Records Problem After Server Issue

Discussion in 'Bind / DNS / Nameserver Issues' started by Patrickb2server, Jan 13, 2017.

  1. Patrickb2server

    Patrickb2server Registered

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    New to Whm, But maybe someone can answer this for me.

    I have a Super Alpha reseller account, using Zamfoo plugin.
    after a server crash, my dns records, and my Alpha account shows up under my Whm account, as me as owner.
    the problem being, that My Cpanel account has restricted permissions.
    I cant change it unless I downgrade the account, If I delete the account will it remove my Whm account. ?
    any ideas on this one.

    also regarding DNS records, shouldn't my primary record belong to the root user?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You should probably speak with your Hosting Provider about this. cPanel doesn't support that plugin in any way.
     
  3. Patrickb2server

    Patrickb2server Registered

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    Yes Thank you for the reply, I assumed that would be my answer.
    Unfortunately My Hosting Provider is not extremely responsive with issues of this nature.
    However if any one out there has any experience with the Zamfoo plugin please give me some insight.
    This is my first time using it. and I have noticed various Bugs with the plugin,

    another question is under normal configuration, should the DNS zone file for my Primary WHM account be under the ownership of my account, or Root?

    Thank You.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That depends on how the Server Administrator has things setup.

    I've never heard anything good about that plugin. You might do better to find a legit Reseller plan from a preferred cPanel Partner that offers proper support. There's a tool for that, here:
    cPanel Hosting Partner Directory

    GL!
     
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