Can anyone clarify this? I thought I had it right but they only receive email from their own domain.
If the email is hosted on your server then in the DNS settings the mail exchanger needs to be set to local.
If mail is local to the server then you'd need to go to WHM>>DNS>>Edit DNS -> Domain -> Edit -> Scroll to the bottom of the DNS zone file and set local delivery and click save
I'd also ensure that they're attempting to send/receive mail from the correct server as well as that the settings for mail where the domain is hosted is configured for mail to be retrieved remotely.
I'd also ensure that they're attempting to send/receive mail from the correct server as well as that the settings for mail where the domain is hosted is configured for mail to be retrieved remotely.
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