DNS Settings for local mail remote website

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
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If mail is local to the server then you'd need to go to WHM>>DNS>>Edit DNS -> Domain -> Edit -> Scroll to the bottom of the DNS zone file and set local delivery and click save

I'd also ensure that they're attempting to send/receive mail from the correct server as well as that the settings for mail where the domain is hosted is configured for mail to be retrieved remotely.