dns zone check NOT working when creating account by a reseller

ethical

Well-Known Member
Apr 7, 2009
96
8
58
Ok so the option when creating a new account of. I tested it from the main WHM as well as from within a resellers WHM and used different packages as well...

>> Use the nameservers specified at the Domain’s Registrar. (Ignore locally specified nameservers.)

should be CHECKED off if you want to use the nameservers specified at the registrar, and ignore the local ones.

so obviously shouldnt be used much.

that said even if we leave this UNCHECKED when creating an account it STILL grabs the namservers from the registry!?

running cpanel 11.42.1 build 15

is this a bug?

thanks
John
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello :)

Have you verified the correct local name servers are configured in "WHM Home » Server Configuration » Basic cPanel & WHM Setup" and in "WHM Home » Resellers » Edit Reseller Nameservers and Privileges" for resellers?

Thank you.
 

ethical

Well-Known Member
Apr 7, 2009
96
8
58
michael thanks for the reply, Yes. that was the first and second thing i checked, but really shouldnt have had to check since the nameservers it was grabbing could not have possibly been setup on the server.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Feel free to open a support ticket so we can take a closer look and reproduce the issue on your machine. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelKaden

Technical Analyst III
Staff member
Jun 10, 2013
15
1
128
cPanel Access Level
Root Administrator
This case has been resolved. There is an option within Tweak Settings that will cause this behavior:

Always use authoritative (registered) nameservers when creating a new DNS zone. [?]
When adding a new domain, if the domain is already registered, ignore the configured nameservers, and set the NS line to the authoritative (registered) ones.

After turning this off, the server was able to create accounts using the locally specified nameservers.