Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

dns zone check NOT working when creating account by a reseller

Discussion in 'Bind/DNS/Nameserver' started by ethical, May 16, 2014.

  1. ethical

    ethical Well-Known Member

    Joined:
    Apr 7, 2009
    Messages:
    91
    Likes Received:
    5
    Trophy Points:
    58
    Ok so the option when creating a new account of. I tested it from the main WHM as well as from within a resellers WHM and used different packages as well...

    >> Use the nameservers specified at the Domain’s Registrar. (Ignore locally specified nameservers.)

    should be CHECKED off if you want to use the nameservers specified at the registrar, and ignore the local ones.

    so obviously shouldnt be used much.

    that said even if we leave this UNCHECKED when creating an account it STILL grabs the namservers from the registry!?

    running cpanel 11.42.1 build 15

    is this a bug?

    thanks
    John
     
    #1 ethical, May 16, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,756
    Likes Received:
    2,095
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Have you verified the correct local name servers are configured in "WHM Home » Server Configuration » Basic cPanel & WHM Setup" and in "WHM Home » Resellers » Edit Reseller Nameservers and Privileges" for resellers?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, May 16, 2014
  3. ethical

    ethical Well-Known Member

    Joined:
    Apr 7, 2009
    Messages:
    91
    Likes Received:
    5
    Trophy Points:
    58
    michael thanks for the reply, Yes. that was the first and second thing i checked, but really shouldnt have had to check since the nameservers it was grabbing could not have possibly been setup on the server.
     
    #3 ethical, May 16, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,756
    Likes Received:
    2,095
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Feel free to open a support ticket so we can take a closer look and reproduce the issue on your machine. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, May 16, 2014
  5. ethical

    ethical Well-Known Member

    Joined:
    Apr 7, 2009
    Messages:
    91
    Likes Received:
    5
    Trophy Points:
    58
    support ticket id 4963345
     
    #5 ethical, May 16, 2014
  6. cPanelKaden

    cPanelKaden Technical Analyst Staff Member

    Joined:
    Jun 10, 2013
    Messages:
    14
    Likes Received:
    1
    Trophy Points:
    78
    cPanel Access Level:
    Root Administrator
    This case has been resolved. There is an option within Tweak Settings that will cause this behavior:

    Always use authoritative (registered) nameservers when creating a new DNS zone. [?]
    When adding a new domain, if the domain is already registered, ignore the configured nameservers, and set the NS line to the authoritative (registered) ones.

    After turning this off, the server was able to create accounts using the locally specified nameservers.
     
    #6 cPanelKaden, May 17, 2014
  7. ethical

    ethical Well-Known Member

    Joined:
    Apr 7, 2009
    Messages:
    91
    Likes Received:
    5
    Trophy Points:
    58
    ok thanks!
     
    #7 ethical, May 17, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - zone check working
  1. AndyB78

    How to fix server name in DNS Zones following a server name change

    AndyB78, Mar 21, 2019, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    150
    cPanelLauren
    Mar 22, 2019
  2. bellwood

    In Progress [CPANEL-26332] API Tokens and WHM Function list-zones

    bellwood, Mar 14, 2019, in forum: cPanel Developers
    Replies:
    4
    Views:
    364
    bellwood
    Mar 18, 2019
  3. Twanakrd

    DNS Zone Editor and Sub Domain issue

    Twanakrd, Feb 21, 2019, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    168
    cPanelLauren
    Feb 21, 2019
  4. Michael Robinson

    Create subdomain A record for remote DNS zone?

    Michael Robinson, Feb 12, 2019, in forum: Bind/DNS/Nameserver
    Replies:
    2
    Views:
    234
    cPanelLauren
    Feb 15, 2019
  5. Bloke2

    DKIM in DNS zone

    Bloke2, Jan 21, 2019, in forum: E-mail Discussion
    Replies:
    1
    Views:
    369
    cPanelLauren
    Jan 23, 2019

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice