racporto

Member
May 4, 2005
19
0
151
One of my servers DNS Zone Editor is showing the list of domains empty, althought there's 9 zones active in the server.

I've browsed the forum and found some threads about this same issue, but all of them were very old. Nevertheless, I tried some of the solutions pointed in those posts, without success.

I'm running CENTOS 6.7 x86_64 standard and WHM 11.52.0 (build 9).

Any insight you may have on the matter will be very welcome. Cheers
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
158
168
New Jersey
cPanel Access Level
DataCenter Provider
Hello,

Is the actual zone empty in /var/named/*.db ?

Which editor are you referring to, WHM? Is the actual list blank where ti shows no domains or are the domains shown but when editing the domain, the records do not appear?
 

racporto

Member
May 4, 2005
19
0
151
Hi, Jcats, thanks for your quick answer.

This server is part of a cluster of four servers and the zones of all four exists in /var/named/*.db
I was referring to WHM, sorry for the imprecision. After clicking in DNS Functions -> Edit DNS Zone, the list on the right (Choose a Zone to Edit) is the one that's empty and it should show all the zones of the cluster.

Any idea?
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
158
168
New Jersey
cPanel Access Level
DataCenter Provider
What if you
Code:
# tail -f /usr/local/cpanel/logs/error_log
then click Edit DNS zone in WHM and see if anything shows.
 

24x7ss

Well-Known Member
Sep 30, 2014
272
17
68
India
cPanel Access Level
Root Administrator
Twitter
As you are using DNS clustering make sure replication is working fine between clusters. Also check if DNS is present on the server. If it's slave DNS server then try to fetch the DNS zone from the master server. You can find that option in WHM >> clusters
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
New One of my servers DNS Zone Editor is showing the list of domains empty, althought there's 9 zones active in the server.
Hello :)

Are accounts created for these zones on the same cPanel server, or are the accounts hosted on other servers in the cluster?

Thank you.
 

racporto

Member
May 4, 2005
19
0
151
Hello, Michael, it's both cases. In /var/named/ I have files for all accounts for all four servers in the cluster. I used to see all of them in the "Choose a Zone to Edit" combobox of Edit DNS Zone page, in WHM. Now, the combo is completely empty. The domains are resolving correctly, nevertheless.
 

racporto

Member
May 4, 2005
19
0
151
UPDATE: I've just created a new account in this server and there isn't a file for the new domain in /var/named/, if this can be of any help to the diagnosis. Thanks in advance for any suggestion.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
To update, this issue stemmed from internal case CPANEL-1770. Per this case, cPanel will now stop dnsadmin on upgrades if it is not a daemon and ensure it's spawned on demand. The resolution is included in cPanel version 11.52.0.13:

Fixed case CPANEL-1770: Stop dnsadmin on upgrade if it is not a daemon

Please ensure you update cPanel via "/scripts/upcp" if you are using version 11.52 and you do not have automatic updates enabled.

Thank you.