SOLVED dnsadmin has failed to restart.

[Brian Mniko]

Hello team

I have an issue when creating an account it gives me this error "The system failed to connect a UNIX domain socket to “/var/cpanel/dnsadmin/sock” because of an error: Connection refused"

And I have noticed all services status in PENDING
I have tried to restart DNS admin using this command
/scripts/restartsrv_dnsadmin

and this was the output


Cpanel::Exception::Services::StartError
Service Status
undefined status from Cpanel::ServiceManager::Services::Dnsadmin

Service Error
(XID ha5qvp) The “dnsadmin” service failed to start.

Startup Log
Nov 06 07:42:43 lion.routeafrica.net systemd[1]: Starting cPanel DNS admin service...
Nov 06 07:42:43 lion.routeafrica.net restartsrv_dnsadmin[16451]: Starting PID 16451: dnsadmin-dormant
Nov 06 07:42:43 lion.routeafrica.net systemd[1]: dnsadmin.service: control process exited, code=exited status=255
Nov 06 07:42:43 lion.routeafrica.net systemd[1]: Failed to start cPanel DNS admin service.
Nov 06 07:42:43 lion.routeafrica.net systemd[1]: Unit dnsadmin.service entered failed state.
Nov 06 07:42:43 lion.routeafrica.net systemd[1]: dnsadmin.service failed.

dnsadmin has failed. Contact your system administrator if the service does not automagically recover.
[root@lion3 ~]#

Please advice

 

[andrew.n]

hm under service manager do you have this enabled?

 

[Brian Mniko]

hm under service manager do you have this enabled?

Hello Andrew its enabled

 

[andrew.n]

Can you check and see if you have any errors logged into /var/log/messages while you are trying to restart dnsadmin?

 

[Brian Mniko]

Can you check and see if you have any errors logged into /var/log/messages while you are trying to restart dnsadmin?

this is the output

[root@lion ~]# /var/log/messages
-bash: /var/log/messages: Permission denied
[root@lion3 ~]#

 

[quietFinn]

The command should be:

tail -f /var/log/messages

 

[Brian Mniko]

The command should be:

tail -f /var/log/messages

This is the output

[root@lion ~]# tail -f /var/log/messages
Nov 6 09:48:15 lion PAM-hulk[56552]: failed to connect stream socket
Nov 6 09:48:18 lion PAM-hulk[56558]: failed to connect stream socket
Nov 6 09:48:21 lion PAM-hulk[56566]: failed to connect stream socket
Nov 6 09:48:23 lion PAM-hulk[56571]: failed to connect stream socket
Nov 6 09:48:25 lion PAM-hulk[56572]: failed to connect stream socket
Nov 6 09:48:27 lion PAM-hulk[56562]: failed to connect stream socket
Nov 6 09:48:27 lion systemd: Started Session c3514 of user root.
Nov 6 09:48:27 lion systemd-logind: New session c3514 of user root.
Nov 6 09:48:28 lion PAM-hulk[56580]: failed to connect stream socket
Nov 6 09:48:32 lion PAM-hulk[56619]: failed to connect stream socket
Nov 6 09:48:35 lion PAM-hulk[56627]: failed to connect stream socket
Nov 6 09:48:39 lion PAM-hulk[56635]: failed to connect stream socket
Nov 6 09:48:42 lion PAM-hulk[56646]: failed to connect stream socket
Nov 6 09:48:46 lion PAM-hulk[56650]: failed to connect stream socket
Nov 6 09:48:48 lion PAM-hulk[56658]: failed to connect stream socket
Nov 6 09:48:52 lion PAM-hulk[56664]: failed to connect stream socket
Nov 6 09:48:55 lion PAM-hulk[56668]: failed to connect stream socket
Nov 6 09:48:59 lion PAM-hulk[56674]: failed to connect stream socket

 

[andrew.n]

Can you run tail -n 1000 /var/log/messages after you restart dnsadmin?

 

[Brian Mniko]

Can you run tail -n 1000 /var/log/messages after you restart dnsadmin?

Nov 6 10:23:02 lion letsencrypt.live.cgi: time="2021-11-06T10:23:02Z" level=info msg="Got ping via rpc"
Nov 6 10:23:03 lion PAM-hulk[70907]: failed to connect stream socket
Nov 6 10:23:06 lion PAM-hulk[70923]: failed to connect stream socket
Nov 6 10:23:09 lion PAM-hulk[70933]: failed to connect stream socket
Nov 6 10:23:10 lion PAM-hulk[70943]: failed to connect stream socket
Nov 6 10:23:13 lion PAM-hulk[70951]: failed to connect stream socket
Nov 6 10:23:16 lion PAM-hulk[70954]: failed to connect stream socket
Nov 6 10:23:17 lion PAM-hulk[70959]: failed to connect stream socket
Nov 6 10:23:19 lion PAM-hulk[70963]: failed to connect stream socket
Nov 6 10:23:22 lion PAM-hulk[70969]: failed to connect stream socket
Nov 6 10:23:26 lion PAM-hulk[70976]: failed to connect stream socket
Nov 6 10:23:27 lion PAM-hulk[70980]: failed to connect stream socket
Nov 6 10:23:29 lion PAM-hulk[70984]: failed to connect stream socket
Nov 6 10:23:32 lion PAM-hulk[70992]: failed to connect stream socket
Nov 6 10:23:35 lion PAM-hulk[70997]: failed to connect stream socket
Nov 6 10:23:38 lion systemd: Starting cPanel DNS admin service...
Nov 6 10:23:38 lion restartsrv_dnsadmin: Starting PID 71010: dnsadmin-dormant
Nov 6 10:23:38 lion systemd: dnsadmin.service: control process exited, code=exited status=255
Nov 6 10:23:38 lion systemd: Failed to start cPanel DNS admin service.
Nov 6 10:23:38 lion systemd: Unit dnsadmin.service entered failed state.
Nov 6 10:23:38 lion systemd: dnsadmin.service failed.
Nov 6 10:23:38 lion systemd: Starting cPanel DNS admin service...
Nov 6 10:23:38 lion restartsrv_dnsadmin: Starting PID 71018: dnsadmin-dormant
Nov 6 10:23:38 lion systemd: dnsadmin.service: control process exited, code=exited status=255
Nov 6 10:23:38 lion systemd: Failed to start cPanel DNS admin service.
Nov 6 10:23:38 lion systemd: Unit dnsadmin.service entered failed state.
Nov 6 10:23:38 lion systemd: dnsadmin.service failed.
Nov 6 10:23:39 lion PAM-hulk[71003]: failed to connect stream socket
Nov 6 10:23:42 lion PAM-hulk[71030]: failed to connect stream socket
[root@lion ~]#

 

[cPanelAnthony]

Hello! Could you either open a support ticket with us using the link in my signature or contact your web hosting provider to open a cPanel ticket on your behalf? At this point, having access to the server would be the best course of action. It is likely that we would be able to find some more information if we had access.

 

[Brian Mniko]

Hello Anthony

I manage to resolve it by updating to the latest version 100.1 whm

 

[cPanelAnthony]

Thanks for the confirmation!