DNSSEC - Can't find a zone error

[shantanuthatte]

Hi,

I am not able to enable DNSSEC using PowerDNS from the client cPanel.

Steps:

1. (Works for both simple and advance DNS editors) Click enable DNSSEC button
2. It gives the following error:
   Can't find a zone called '<domain>'.
3. My versions are: CENTOS 7.2 x86_64 virtuozzo – <host> WHM 60.0 (build 13)

Whereas I can see the records and edit them (via client and as a System Admin. I can see the zonefile too.)

Upon inspecting the logs:

Oct 28 20:19:56 <host> pure-ftpd: ([email protected]) [INFO] New connection from 127.0.0.1
Oct 28 20:19:56 <host> pure-ftpd: ([email protected]) [INFO] __cpanel__service__auth__ftpd__TRzOuB_uxQYc6OpWSvoZ3wmj4wc1g63ZHEHHIDb_PMtApQup3lRekL43IagN is now logged in
Oct 28 20:19:56 <host> pure-ftpd: (__cpanel__service__auth__ftp[email protected]127.0.0.1) [INFO] Logout.

Also version details:

/etc/redhat-release:CentOS Linux release 7.2.1511 (Core)
/usr/local/cpanel/version:11.60.0.13
/var/cpanel/envtype:virtuozzo
CPANEL=current
Server version: Apache/2.4.23 (cPanel)
Server built:   Oct 13 2016 19:44:32
ea-php-cli Copyright 2016 cPanel, Inc.
PHP 5.5.38 (cli) (built: Oct 18 2016 20:12:25)
Copyright (c) 1997-2015 The PHP Group
Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies
    with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd., and
    with Zend Guard Loader v3.3, Copyright (c) 1998-2014, by Zend Technologies
    with Zend OPcache v7.0.4-dev, Copyright (c) 1999-2015, by Zend Technologies
mysql  Ver 15.1 Distrib 10.0.28-MariaDB, for Linux (x86_64) using readline 5.1

Any help?

 

[cPanelMichael]

Hello @shantanuthatte,

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here and we will track the issue for you.

Thanks!