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DNSSEC - Can't find a zone error

Discussion in 'Bind / DNS / Nameserver Issues' started by shantanuthatte, Oct 28, 2016.

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  1. shantanuthatte

    shantanuthatte Registered

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    Hi,

    I am not able to enable DNSSEC using PowerDNS from the client cPanel.

    Steps:
    1. (Works for both simple and advance DNS editors) Click enable DNSSEC button
    2. It gives the following error:
      Can't find a zone called '<domain>'.
    3. My versions are: CENTOS 7.2 x86_64 virtuozzo – <host> WHM 60.0 (build 13)
    Whereas I can see the records and edit them (via client and as a System Admin. I can see the zonefile too.)

    Upon inspecting the logs:

    Code:
    Oct 28 20:19:56 <host> pure-ftpd: (?@127.0.0.1) [INFO] New connection from 127.0.0.1
    Oct 28 20:19:56 <host> pure-ftpd: (?@127.0.0.1) [INFO] __cpanel__service__auth__ftpd__TRzOuB_uxQYc6OpWSvoZ3wmj4wc1g63ZHEHHIDb_PMtApQup3lRekL43IagN is now logged in
    Oct 28 20:19:56 <host> pure-ftpd: (__cpanel__service__auth__ftpd__TRzOuB_uxQYc6OpWSvoZ3wmj4wc1g63ZHEHHIDb_PMtApQup3lRekL43IagN@127.0.0.1) [INFO] Logout.
    
    Also version details:
    Code:
    /etc/redhat-release:CentOS Linux release 7.2.1511 (Core)
    /usr/local/cpanel/version:11.60.0.13
    /var/cpanel/envtype:virtuozzo
    CPANEL=current
    Server version: Apache/2.4.23 (cPanel)
    Server built:   Oct 13 2016 19:44:32
    ea-php-cli Copyright 2016 cPanel, Inc.
    PHP 5.5.38 (cli) (built: Oct 18 2016 20:12:25)
    Copyright (c) 1997-2015 The PHP Group
    Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies
        with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd., and
        with Zend Guard Loader v3.3, Copyright (c) 1998-2014, by Zend Technologies
        with Zend OPcache v7.0.4-dev, Copyright (c) 1999-2015, by Zend Technologies
    mysql  Ver 15.1 Distrib 10.0.28-MariaDB, for Linux (x86_64) using readline 5.1
    
    Any help?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello @shantanuthatte,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here and we will track the issue for you.

    Thanks!
     
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