Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Do I need to specify "INBOX" as root folder path?

Discussion in 'E-mail Discussion' started by electric, Sep 8, 2017.

  1. electric

    electric Well-Known Member

    Joined:
    Nov 5, 2001
    Messages:
    731
    Likes Received:
    3
    Trophy Points:
    318
    This is probably going to be a stupid question... but...

    When setting up an IMAP account in Outlook 2016 (Windows 10), I used the autodiscover to automatically setup the account. After it was added, I see on the left-side pane that the various folders like sent/drafts/trash/junk were listed as being "under" the Inbox folder.

    Is this normal?

    To "fix" this, I edited the IMAP account properties in Outlook 2016 and set the "Root Path Folder" to "INBOX". So now in the left-side pane, I see all the folders as being equal level. (The special folders are no longer "under" the inbox.)

    Am I going to break something by doing this? Is there some advantage for *not* specifying the INBOX root folder path, so all folders are on the same level? (Why would we want the special folders to be "under" the inbox?)

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 electric, Sep 8, 2017
  2. webhostuk

    webhostuk Well-Known Member

    Joined:
    Sep 11, 2013
    Messages:
    132
    Likes Received:
    11
    Trophy Points:
    18
    Location:
    UK
    cPanel Access Level:
    Website Owner
    Twitter:
    They are under the inbox folder to specify that that trash /draft/ junk folder are for that specific account say xyz@abc.com is that account, if you add another account say asd@abc.com how do you expect to differentiate ,which of the folder belongs to which account. So the right structure is inbox for that account and under it you will have / trash/draft etc for that account.
    I think you should not mess with this structure.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 webhostuk, Sep 9, 2017
  3. sysdop

    sysdop Member

    Joined:
    Sep 10, 2017
    Messages:
    18
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    International
    cPanel Access Level:
    Root Administrator
    The folders you make from the web mail will always be displayed inside the folder inbox so it is normal to see the structuring of the folders all below the inbox. You can customize it to your liking with a little knowledge based on exim.
     
    #3 sysdop, Sep 10, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The previous posts are correct. Let us know if you have any additional questions.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Sep 12, 2017
  5. electric

    electric Well-Known Member

    Joined:
    Nov 5, 2001
    Messages:
    731
    Likes Received:
    3
    Trophy Points:
    318
    Will anything bad happen if I do specify "INBOX" as the root folder path, so the email program (Outlook 2016) shows the folders on the same level, instead of under the inbox?

    Will doing that break the mailbox or cause any technical problems?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 electric, Sep 12, 2017
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    That's a email client setting so it should not affect server-level email delivery.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Sep 12, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - need specify INBOX
  1. Amperzand

    Need to change Website Title within code

    Amperzand, May 17, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    85
    Infopro
    May 17, 2018
  2. celiac101

    Is Symlink Race Condition Protection Needed on a Non-Shared Server?

    celiac101, May 17, 2018, in forum: Security
    Replies:
    4
    Views:
    122
    celiac101
    May 21, 2018
  3. Arkaic

    Check if server needs a restart via SSH?

    Arkaic, May 17, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    86
    cPanelLauren
    May 18, 2018
  4. RoboticPuppies

    Need advice about malware on server

    RoboticPuppies, Apr 30, 2018, in forum: Security
    Replies:
    8
    Views:
    176
    RoboticPuppies
    May 3, 2018
  5. Spork Schivago

    Need help Setting up more than one DMARC record.

    Spork Schivago, Apr 29, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    8
    Views:
    149
    Spork Schivago
    May 4, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice