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Do not add SSL for my website

Discussion in 'General Discussion' started by meoden89nd, Jul 28, 2014.

  1. meoden89nd

    meoden89nd Registered

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    Hi all,
    Im newbie in here, I have a problem with SSL.

    I using SSL of comodo for singer domain, and the comodo have 2 file: ylinkee_com.ca-bundle & ylinkee_com.crt.

    Now, the domain is using SSL and I want to move this ssl to another server.

    I login root account and add SSL for user.

    When I add SSL by upload SSL:

    Certificates (CRT)
    Generate, view, upload, or delete SSL certificates.

    cpanel001.jpg


    cpanel002.jpg

    I have error:


    Code:
    SSL/TLS Manager
    
    ERROR: Privilege de-escalation before loading datastore either failed or was omitted. at /usr/local/cpanel/Cpanel/SSLStorage.pm line 1169 Cpanel::SSLStorage::_load_datastore('Cpanel::SSLStorage::User=HASH(0x2b15fa0)') called at /usr/local/cpanel/Cpanel/SSLStorage.pm line 1211 Cpanel::SSLStorage::_load_datastore_ro('Cpanel::SSLStorage::User=HASH(0x2b15fa0)') called at /usr/local/cpanel/Cpanel/SSLStorage.pm line 812 Cpanel::SSLStorage::__ANON__() called at /usr/local/cpanel/Cpanel/SSLStorage/User.pm line 686 Cpanel::SSLStorage::User::_execute_coderef('Cpanel::SSLStorage::User=HASH(0x2b15fa0)', 'CODE(0x3ff1950)') called at /usr/local/cpanel/Cpanel/SSLStorage.pm line 814 Cpanel::SSLStorage::_find('Cpanel::SSLStorage::User=HASH(0x2b15fa0)', 'type', 'certificate', 'id', 'ylinkee_com_e3bb7_2d6f5_1420934399_11a5b81683810f1153136559269d0...') called at /usr/local/cpanel/Cpanel/SSLStorage/User.pm line 540 Cpanel::SSLStorage::User::_initialize_new_record('Cpanel::SSLStorage::User=HASH(0x2b15fa0)', 'certificate', 'HASH(0x3ff1ad0)', 'HASH(0x2b176e0)') called at /usr/local/cpanel/Cpanel/SSLStorage.pm line 690 Cpanel::SSLStorage::_build_certificate_record('Cpanel::SSLStorage::User=HASH(0x2b15fa0)', 'friendly_name', '', 'text', '-----BEGIN CERTIFICATE-----^JMIIE9TCCA92gAwIBAgIQGfYGesY2nPVwkID0...') called at /usr/local/cpanel/Cpanel/SSLStorage/User.pm line 201 Cpanel::SSLStorage::User::add_certificate('Cpanel::SSLStorage::User=HASH(0x2b15fa0)', 'text', '-----BEGIN CERTIFICATE-----^JMIIE9TCCA92gAwIBAgIQGfYGesY2nPVwkID0...', 'friendly_name', '') called at /usr/local/cpanel/Cpanel/API/SSL.pm line 853 Cpanel::API::SSL::upload_cert('Cpanel::Args=HASH(0x3ec3f50)', 'Cpanel::Result=HASH(0x3eb8e70)') called at /usr/local/cpanel/Cpanel/API.pm line 176 Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 248 eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 248 Cpanel::API::_eval_guard('Cpanel::Result=HASH(0x3eb8e70)', 'CODE(0x2949fc0)') called at /usr/local/cpanel/Cpanel/API.pm line 176 Cpanel::API::_run_module_function('Cpanel::Args=HASH(0x3ec3f50)', 'Cpanel::Result=HASH(0x3eb8e70)', 'SSL', 'upload_cert') called at /usr/local/cpanel/Cpanel/API.pm line 109 Cpanel::API::execute('SSL', 'upload_cert', 'HASH(0x3ec1410)') called at /usr/local/cpanel/base/frontend/x3/ssl/upload_cert.tt line 1 eval {...} called at /usr/local/cpanel/base/frontend/x3/ssl/upload_cert.tt line 16 Template::Provider::__ANON__('Template::Context=HASH(0x3e6d3d0)') called at /usr/local/cpanel/perl/Template/Document.pm line 151 eval {...} called at /usr/local/cpanel/perl/Template/Document.pm line 149 Template::Document::process('Template::Document=HASH(0x3ec1380)', 'Template::Context=HASH(0x3e6d3d0)') called at /usr/local/cpanel/perl/Template/Context.pm line 347 eval {...} called at /usr/local/cpanel/perl/Template/Context.pm line 321 Template::Context::process('Template::Context=HASH(0x3e6d3d0)', 'Template::Document=HASH(0x3ec1380)') called at /usr/local/cpanel/perl/Template/Service.pm line 94 eval {...} called at /usr/local/cpanel/perl/Template/Service.pm line 91 Template::Service::process('Template::Service=HASH(0x3e6ccf0)', 'ssl/upload_cert.tt', 'HASH(0x3e6c7b0)') called at /usr/local/cpanel/perl/Template.pm line 66 Template::process('Template=HASH(0x3e6cac0)', 'ssl/upload_cert.tt', 'HASH(0x3e6c7b0)', 'SCALAR(0x2870be0)') called at /usr/local/cpanel/Cpanel/Template.pm line 455 Cpanel::Template::process_template('cpanel', 'HASH(0x3e6c7b0)', 'HASH(0x3e6c850)') called at cpanel line 1096 main::cptt_exectag('<!-- END stdheader.html -->') called at cpanel line 4218 main::dotag_finished_headers(0) called at cpanel line 4031 main::cpanel_parseblock('<?cptt ssl/upload_cert.tt ?>^J') called at cpanel line 3945 main::y('GLOB(0x36b7b50)') called at cpanel line 5297 main::run_standard_mode() called at cpanel line 782


    My question is:
    1. Do I make this right? - how to I add SSL for my website? what do I need?
    2. How to fix error of my cpanel?

    Thanks.
     
  2. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
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    Root access is needed to find the cause of the error, and unless you are the server administrator, you do not have root access. Please ask your hosting provider for help with this. If your hosting provider cannot fix it, ask them to submit a ticket to cPanel support for you. That way, your hosting provider can give us the access we will need to the server that hosts your site.
     
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