!! Do not respond to this message. Your reply will go nowhere. !!

Trane Francks

Well-Known Member
Jun 19, 2012
100
19
68
Machida, Tokyo, Japan
cPanel Access Level
Root Administrator
Many of the cPanel templates indicate the following phrase at the bottom of the message: !! Do not respond to this message. Your reply will go nowhere. !!

Does that strike anybody as good customer relations? I mean, seriously, somebody thought this was a good idea? To yell at the customer because he/she might have questions about the meaning of the message received? It's a TEMPLATE with VARIABLES. Maybe adding a contact link would be better than a bitchslap, yeah?

Just sayin'.
 

tank

Well-Known Member
Apr 12, 2011
255
5
68
Chicago, IL
cPanel Access Level
Root Administrator
Honestly not to speak for cpanel but most people don't understand. I am sure people still respond to the email even though that message is already been said. I think cpanel was trying to make sure people understood what responding to it would do.

On the other hand could their be a better response, sure.

My two cents thats all
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

I recommend opening a feature request for the ability to easily modify this warning message, or to change the warning to something more user-friendly. You can open a feature request via:

Submit A Feature Request

Thank you.