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Does not create new packages

Discussion in 'General Discussion' started by mikeias, Oct 2, 2008.

  1. mikeias

    mikeias Member

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    Please help-me.
    Reseller can not create new package.

    The process stop in the title "Add Package".

    Thanks
     
    #1 mikeias, Oct 2, 2008
    Last edited: Oct 2, 2008
  2. ManojB

    ManojB Well-Known Member

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    Please checkout the reseller privileges are properly set for which you are facing the problem
     
  3. mikeias

    mikeias Member

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    Thank You ManojB.

    See the attached settings reseller.

    Thanks
     

    Attached Files:

  4. ManojB

    ManojB Well-Known Member

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    The reseller privileges seems to be fine. Please check the option "Overselling Allowed" and try it once again.
     
  5. mikeias

    mikeias Member

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    Selected and the problem still remains. Detail does not work with "Overselling Allowed."
     
  6. mikeias

    mikeias Member

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    See log error:

    tail -f /usr/local/cpanel/logs/error_log

    Thu Oct 2 09:58:11 2008 info [whostmgr/bin/whostmgr2.pl]: [580] Waiting for lock on /var/cpanel/package-limits.yaml held by /usr/local/cpanel/whostmgr/bin/whostmgr2 - locking /var/cpanel/package-limits.yaml with pid 32523

    Thu Oct 2 09:58:12 2008 info [whostmgr/bin/whostmgr2.pl]: [580] Removing expired lock file /var/cpanel/package-limits.yaml.lock
     
  7. mikeias

    mikeias Member

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    Please help-me.
    Reseller can not create new package.

    The process stop in the title "Add Package".

    ERROR LOG

    tail -f /usr/local/cpanel/logs/error_log

    Thu Oct 2 09:58:11 2008 info [whostmgr/bin/whostmgr2.pl]: [580] Waiting for lock on /var/cpanel/package-limits.yaml held by /usr/local/cpanel/whostmgr/bin/whostmgr2 - locking /var/cpanel/package-limits.yaml with pid 32523

    Thu Oct 2 09:58:12 2008 info [whostmgr/bin/whostmgr2.pl]: [580] Removing expired lock file /var/cpanel/package-limits.yaml.lock
     
    #7 mikeias, Oct 2, 2008
    Last edited: Oct 2, 2008
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You may wish to let our technical analysts take a look at this issue for you. You can do so by submitting a ticket using the link in my signature.
     
  9. tajid

    tajid Registered

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    Same thing happen to me, any work around?
     
  10. sijin

    sijin Registered

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    Try removing /var/cpanel/package-limits.cache and /var/cpanel/package-limits.yaml.lock

    Let me know if this helps.
     
  11. sijin

    sijin Registered

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    Try removing /var/cpanel/package-limits.cache and /var/cpanel/package-limits.yaml.lock
     
  12. giridhari

    giridhari Registered

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    Same problem for me tooo....

    Please help me soon
     
  13. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    It is possible that your reseller has reached their allotment. If you prefer, we can have our technical analysts look into this for you: http://tickets.cPanel.net/submit
     
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