The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Domain always redirecting to /cgi-sys/defaultwebpage.cgi

Discussion in 'General Discussion' started by Spetsnaz, Sep 8, 2012.

  1. Spetsnaz

    Spetsnaz Well-Known Member

    Joined:
    Jun 25, 2011
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    56
    cPanel Access Level:
    Website Owner
    So my domain I put index.html index.php and so on to see if it fixed the problem but still nothing.
    Everytime I visit the domain or tell someone else they go to domain.com/cgi-sys/defaultwebpage.cgi automatically.
    I have update my server to latest version maybe it was a problem but it's still the same version so it's not cpanel version.
     
    #1 Spetsnaz, Sep 8, 2012
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,622
    Likes Received:
    26
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Does the IP in httpd.conf match the IP in the DNS zone on digs for the domain name?

    Code:
    grep -i ip /var/cpanel/userdata/username/domain.com
dig +short domain.com
    Please change username to match the cPanel username and change domain.com to match the domain name.

    Of note, if the domain is an addon domain, please replace domain.com in the path to /var/cpanel/userdata/username/sub.domain.com instead where sub.domain.com is the subdomain name.
     
    #2 cPanelTristan, Sep 8, 2012
  3. Spetsnaz

    Spetsnaz Well-Known Member

    Joined:
    Jun 25, 2011
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    56
    cPanel Access Level:
    Website Owner
    root@server1 [~]# dig +short spetsnazhost.asia
    37.0.124.66

    root@server1 [~]# grep -i ip /var/cpanel/userdata/spetsnaz/spetsnazhost.asia.spetsnazhost.com
    grep: /var/cpanel/userdata/spetsnaz/spetsnazhost.asia.spetsnazhost.com: No such file or directory
    root@server1 [~]#
     
    #3 Spetsnaz, Sep 8, 2012
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,622
    Likes Received:
    26
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    There's no way that spetsnazhost.asia.spetsnazhost.com could possibly be the domain's name for that file name. cd to the /var/cpanel/userdata/spetsnaz folder and check the files there to see the file's name.
     
    #4 cPanelTristan, Sep 8, 2012
  5. Spetsnaz

    Spetsnaz Well-Known Member

    Joined:
    Jun 25, 2011
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    56
    cPanel Access Level:
    Website Owner
    Well I mean spetsnazhost.asia is a domain name and I thought you meant as a addon domain type in that.
     
    #5 Spetsnaz, Sep 8, 2012
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,622
    Likes Received:
    26
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    If it is an addon domain, you'd type the subdomain name not the addon domain name on top of the main domain. Cd to the folder, you should be able to figure out what the file is named from there.
     
    #6 cPanelTristan, Sep 8, 2012
  7. Spetsnaz

    Spetsnaz Well-Known Member

    Joined:
    Jun 25, 2011
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    56
    cPanel Access Level:
    Website Owner
    root@server1 [~]# grep -i ip /var/cpanel/userdata/spetsnaz/spetsnazhostasia.spetsnazhost.com
    ip: 37.0.124.66
    scriptalias:
    root@server1 [~]#

    - - - Updated - - -

    so basically it is pointed to the IP but just redirecting to /cgi-sys/defaultwebpage.cgi always
     
    #7 Spetsnaz, Sep 8, 2012
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,622
    Likes Received:
    26
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    We are going to have to have access to the machine to check the settings further. Please submit a ticket to us using WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here afterward, so we can check the status for resolving the issue.

    Thanks!
     
    #8 cPanelTristan, Sep 11, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - Domain always redirecting
  1. catacaustic

    AutoSSL (LetsEncrypt) not working for some domains

    catacaustic, Aug 22, 2017 at 4:12 PM, in forum: Security
    Replies:
    1
    Views:
    37
    cPanelMichael
    Aug 23, 2017 at 9:00 AM
  2. Varial

    Functioning Domain Failing DV Check

    Varial, Aug 22, 2017 at 3:46 PM, in forum: Security
    Replies:
    2
    Views:
    34
    Varial
    Aug 22, 2017 at 5:22 PM
  3. jndawson

    domain not being added to httpd.conf

    jndawson, Aug 22, 2017 at 1:19 PM, in forum: EasyApache
    Replies:
    4
    Views:
    25
    jndawson
    Aug 22, 2017 at 2:15 PM
  4. Sametto Chan

    Remove domain.com/cPanel & WHM URL

    Sametto Chan, Aug 21, 2017 at 7:08 PM, in forum: General Discussion
    Replies:
    19
    Views:
    110
    Sametto Chan
    Aug 22, 2017 at 5:34 PM
  5. AbZu

    Query concerning empty WP database on a subdomain

    AbZu, Aug 21, 2017 at 9:14 AM, in forum: Database Discussions
    Replies:
    5
    Views:
    43
    AbZu
    Aug 22, 2017 at 11:24 AM

Share This Page