Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Domain always redirecting to /cgi-sys/defaultwebpage.cgi

Discussion in 'General Discussion' started by Spetsnaz, Sep 8, 2012.

  1. Spetsnaz

    Spetsnaz Well-Known Member

    Joined:
    Jun 25, 2011
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    56
    cPanel Access Level:
    Website Owner
    So my domain I put index.html index.php and so on to see if it fixed the problem but still nothing.
    Everytime I visit the domain or tell someone else they go to domain.com/cgi-sys/defaultwebpage.cgi automatically.
    I have update my server to latest version maybe it was a problem but it's still the same version so it's not cpanel version.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 Spetsnaz, Sep 8, 2012
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Does the IP in httpd.conf match the IP in the DNS zone on digs for the domain name?

    Code:
    grep -i ip /var/cpanel/userdata/username/domain.com
dig +short domain.com
    Please change username to match the cPanel username and change domain.com to match the domain name.

    Of note, if the domain is an addon domain, please replace domain.com in the path to /var/cpanel/userdata/username/sub.domain.com instead where sub.domain.com is the subdomain name.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelTristan, Sep 8, 2012
  3. Spetsnaz

    Spetsnaz Well-Known Member

    Joined:
    Jun 25, 2011
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    56
    cPanel Access Level:
    Website Owner
    root@server1 [~]# dig +short spetsnazhost.asia
    37.0.124.66

    root@server1 [~]# grep -i ip /var/cpanel/userdata/spetsnaz/spetsnazhost.asia.spetsnazhost.com
    grep: /var/cpanel/userdata/spetsnaz/spetsnazhost.asia.spetsnazhost.com: No such file or directory
    root@server1 [~]#
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 Spetsnaz, Sep 8, 2012
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    There's no way that spetsnazhost.asia.spetsnazhost.com could possibly be the domain's name for that file name. cd to the /var/cpanel/userdata/spetsnaz folder and check the files there to see the file's name.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelTristan, Sep 8, 2012
  5. Spetsnaz

    Spetsnaz Well-Known Member

    Joined:
    Jun 25, 2011
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    56
    cPanel Access Level:
    Website Owner
    Well I mean spetsnazhost.asia is a domain name and I thought you meant as a addon domain type in that.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 Spetsnaz, Sep 8, 2012
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    If it is an addon domain, you'd type the subdomain name not the addon domain name on top of the main domain. Cd to the folder, you should be able to figure out what the file is named from there.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelTristan, Sep 8, 2012
  7. Spetsnaz

    Spetsnaz Well-Known Member

    Joined:
    Jun 25, 2011
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    56
    cPanel Access Level:
    Website Owner
    root@server1 [~]# grep -i ip /var/cpanel/userdata/spetsnaz/spetsnazhostasia.spetsnazhost.com
    ip: 37.0.124.66
    scriptalias:
    root@server1 [~]#

    - - - Updated - - -

    so basically it is pointed to the IP but just redirecting to /cgi-sys/defaultwebpage.cgi always
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 Spetsnaz, Sep 8, 2012
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    We are going to have to have access to the machine to check the settings further. Please submit a ticket to us using WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here afterward, so we can check the status for resolving the issue.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelTristan, Sep 11, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - Domain always redirecting
  1. DigitalComunic

    New Thread Tutorial: Exim sending from different domains using different smarthosts smtp services

    DigitalComunic, Nov 18, 2018 at 2:31 PM, in forum: E-mail Discussion
    Replies:
    0
    Views:
    0
    DigitalComunic
    Nov 18, 2018 at 2:31 PM
  2. GoWilkes

    Change account to a new domain

    GoWilkes, Nov 15, 2018 at 8:02 PM, in forum: General Discussion
    Replies:
    5
    Views:
    57
    cPanelMichael
    Nov 16, 2018 at 12:01 PM
  3. chris0147

    Add subdomains in SSL certificate

    chris0147, Nov 15, 2018 at 5:06 PM, in forum: General Discussion
    Replies:
    6
    Views:
    60
    cPanelMichael
    Nov 16, 2018 at 11:58 AM
  4. so2pd

    Add domain DNS with Cloudflare?

    so2pd, Nov 14, 2018 at 12:22 PM, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    39
    cPanelLauren
    Nov 15, 2018 at 9:02 AM
  5. Matthew Marsandi

    SOLVED cpanel.domain.com:2087 SSL cert warning

    Matthew Marsandi, Nov 14, 2018 at 9:03 AM, in forum: Security
    Replies:
    5
    Views:
    90
    cPanelMichael
    Nov 15, 2018 at 9:51 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice