domain.com/cpanel not redirecting correctly

[Mike0111]

domain.com/cpanel is supposed to redirect to IPADDRESS:2083 (eg: 123.123.123.123:2083)
...but instead it redirects to hostname:2083
...and I get the error: "This webpage is not available" (in Chrome).

Tweak->Redirection-> Always redirect to SSL:ON
If I manually type IPADDRESS:2083 it works fine, and if I access from the WHM shortcut it works fine, too.

This is a GoDaddy V-dad server.
I have another that works correctly, and I've compared all the settings between the two.

Thanks for your help!

 

[cPanelMichael]

domain.com/cpanel is supposed to redirect to IPADDRESS:2083

Hello

You can modify the settings under the "Redirection" tab in "WHM >> Tweak Settings" to change the redirect behavior, however note that none of the options include redirecting to the IP address itself in the address bar.

Thank you.

 

[Mike0111]

I don't understand...there are only 2 options on my screen, and the second option is for "logout" not login.

Also, as I mentioned, I have another identical system and the settings are exactly as shown here and it works perfectly.
2 cPanel systems configured exactly the same. One correctly redirects to the IP:PORT and it works perfectly as outlined in the cPanel manual. The other redirects to the HOSTNAME:PORT and it does not work at all.

As a sidenote, before posting I tried turning the SSL option off and playing with various options here but nothing worked...and I don't like the idea of a non-SSL connection, especially since it works perfectly on another with this exact configuration.

 

[cPanelMichael]

Hello

Per the option description, when "Always redirect to SSL" is enabled:

Always redirect users to the SSL/TLS ports and certificate hostname when visiting /cpanel, /webmail, etc.

The certificate for the cPanel/WHM service is installed at:

"WHM Home » Service Configuration » Manage Service SSL Certificates"

Is the hostname or certificate name on the other service configured any differently?

Thank you.