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Domain Email Forwarding Not Working

Discussion in 'E-mail Discussions' started by domaineplus, Apr 13, 2011.

  1. domaineplus

    domaineplus Registered

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    Hi!

    Sorry if this has already been answered! I have searched a few sites and posts (like this one : http://forums.cpanel.net/f43/soluti...ch-user-here-boxtrapper-missing-69422-p3.html) and did not find a solution that worked for me... It seems as this problem happened on an old version of CPanel and was solved but we have the problem here...

    When we are adding a domain email forward to a site, it does not forward the emails and responds with the error message below :

    ----- The following addresses had permanent fatal errors -----
    <test@somedomain.com>
    (reason: 550 5.1.1 User unknown: test@somedomain.com)

    ----- Transcript of session follows -----
    ... while talking to somedomain.com.:
    >>> RCPT To:<test@somedomain.com>
    <<< 550 5.1.1 User unknown: test@somedomain.com
    550 5.1.1 <test@somedomain.com>... User unknown

    Final-Recipient: RFC822; test@somedomain.com
    Action: failed
    Status: 5.1.1
    Remote-MTA: DNS; somedomain.com
    Diagnostic-Code: SMTP; 550 5.1.1 User unknown: test@somedomain.com
    Last-Attempt-Date: Tue, 12 Apr 2011 14:41:28 -0400


    Thanks for any help as there does not seem to be a working solution for us on the forums for the moment!

    Thanks!
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    To clarify, the forward itself isn't working and it is failing with "User unknown: test@somedomain.com" ?

    If so, please try the following in root SSH on your machine:

    Code:
    exim -bt test@somedomain.com
    Please note that test@somedomain.com must exist and be a valid email recipient for the forwarder to work.
     
  3. domaineplus

    domaineplus Registered

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    :confused:

    I hate when this happens! We had the problem for the last 2-3 weeks or so... After having removed the temporary email forwards and re-done the domain forward for the Xth time, now it works fine! If I ever get the answer as to why it happened, I'll let everyone here know!

    Thank you Tristan for your reply!
     
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