I have an account that had a virus (the email account is now disabled), but they've been getting the following error message ever since:
Domain example.com has exceeded the max defers and failures per hour (5/5 (100%)) allowed
I figured it would happen for a few hours, since they had sent a bunch of emails, but it's been a week now and they're still getting it.
According to Mail Delivery Reports, in the last 24 hours they've sent 10 emails, 9 of which Failed+Deferred. But when looking through the list, it looks like the 9 failed emails failed because of this same error; they can't send an email because they've had too many bounce, and when they try to send another one, it bounces and adds to the percentage.
How long do they need to wait before sending any emails before it will clear up? It looks like they're waiting 24 hours or more, and that's not enough.
Further, how do I disable this feature entirely? Under Tweak Settings, I've set the following, which I thought would disable it, but it doesn't:
I figured that 125% of Unlimited is Unlimited, but apparently it's 5? I'm confused on that one.
TIA,
Jason
Domain example.com has exceeded the max defers and failures per hour (5/5 (100%)) allowed
I figured it would happen for a few hours, since they had sent a bunch of emails, but it's been a week now and they're still getting it.
According to Mail Delivery Reports, in the last 24 hours they've sent 10 emails, 9 of which Failed+Deferred. But when looking through the list, it looks like the 9 failed emails failed because of this same error; they can't send an email because they've had too many bounce, and when they try to send another one, it bounces and adds to the percentage.
How long do they need to wait before sending any emails before it will clear up? It looks like they're waiting 24 hours or more, and that's not enough.
Further, how do I disable this feature entirely? Under Tweak Settings, I've set the following, which I thought would disable it, but it doesn't:
Code:
Max hourly emails per domain -> Unlimited (default)
Maximum percentage of failed or deferred messages a domain may send per hour -> Unlimited (default)
The percentage of email messages (above the account’s hourly maximum) to queue and retry for delivery -> 125% (default)
TIA,
Jason