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Domain example.com has exceeded the max defers and failures per hour (unlimited)

Discussion in 'E-mail Discussion' started by koda, Jan 31, 2014.

  1. koda

    koda Well-Known Member

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    Why if we set this to UNLIMITED the block kicks in the same?
    Any real solution to this issue?

    Thanks
     
    #1 koda, Jan 31, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Could you verify where you have configured this value to unlimited? Did you modify it globally or for the individual account?

    Thank you.
     
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    #2 cPanelMichael, Jan 31, 2014
  3. koda

    koda Well-Known Member

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    Hallo MIchael! Thank you for your quick reply much appreciated.

    In WHM Server > TWEAK SETTINGS so I guess this is globally. Where should I look for "account specific"?

    Anyway in our WHM Server > TWEAK SETTINGS we have

    Max hourly emails per domain [?]
    Unlimited default

    The percentage of email messages (above the account’s hourly maximum) to queue and retry for delivery. (Minimum: 100; Maximum: 10,000) [?]
    125 % default

    Count mailman deliveries towards a domain’s Max hourly emails. [?]
    Off
    default

    Maximum percentage of failed or deferred messages a domain may send per hour [?]
    Unlimited default


    But reading some topics on this forum I found everyone saying that setting "Maximum percentage of failed or deferred messages.." to unlimited won't avoid the block to kick in and this is exactly what we experienced so far
     
    #3 koda, Jan 31, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Browse to:

    "WHM Home » Account Functions » Modify an Account"

    Check to make sure there is not a value assigned to the individual account per it's package, as this has higher priority than the global value.

    Thank you.
     
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    #4 cPanelMichael, Jan 31, 2014
  5. koda

    koda Well-Known Member

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    Thank you boss! Infact we had a limited setting there!
    So you are quite confident there is no bug on this setting like many reported here on the forum right? If we both set unlimited for global and single accounts the block should never kick in?
     
    #5 koda, Jan 31, 2014
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    I am not aware of any bugs that would prevent this option from working as intended if you set it to an unlimited value. Could you provide the links to the posts where a bug has been reported with this feature?

    Thank you.
     
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    #6 cPanelMichael, Jan 31, 2014
  7. koda

    koda Well-Known Member

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    #7 koda, Jan 31, 2014
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    I do not see references to the individual account limits in those threads. Due to the age of those threads, it's hard to say exactly what may have caused those issues beyond the individual account limit. Feel free to let us know if you experience any additional problems.

    Thank you.
     
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    #8 cPanelMichael, Jan 31, 2014
  9. koda

    koda Well-Known Member

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    Thank you for your support. You've been very kind and helpful (and blazing fast!!).
    I think what we have done so far has solved the issue!
     
    #9 koda, Jan 31, 2014
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