Domain exceeded max defers and failures per hour

[LifeSteala]

Hi there,
I've got a client who has just reported most of his emails being discarded due to reaching the max defers and failures limit. I'm failing to understand how this works. The package of this domain has these values set:

Maximum Hourly Email by Domain Relayed: 500
Maximum percentage of failed or deferred messages a domain may send per hour: 100

As far as I understand, this domain can send 500 successful emails in an hour, and any emails beyond 500 is deferred.

The error I am seeing is this:

Domain {DOMAIN.COM} has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.

Where does the 5 limit come from when at the package I have it set to 500?

LS

 

[kodeslogic]

The below URL explains why the "exceeded the max defers and failures per hour" message appears

The "exceeded the max defers and failures per hour" message

What does the message mean? The "exceeded the max defers and failures per hour" message is a cPanel message that outgoing email is being held on the server until the number of emails that hav...

support.cpanel.net

 

[cPJustinD]

Hello LifeSteala! The article shared by kodeslogic contains more information on max defers and failures per hour that I believe may provide a better understanding. Please review the information here and let us know if you have any questions!


The "exceeded the max defers and failures per hour" message