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Domain has outgoing email disabled

Discussion in 'E-mail Discussions' started by easyswiss, May 31, 2016.

  1. easyswiss

    easyswiss Active Member

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    Hello,

    We have there a special thing on a server with cpanel. This happens with 2 known customers since a short time (today reported):
    WHM 56.0 (build 21)

    Code:
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    xyz@xyz.com
        Domain userdomain.com has outgoing email disabled.
    What could this be? SPF?
    Message was sent through webmail.

    Regards Marc
     
    #1 easyswiss, May 31, 2016
    Last edited by a moderator: May 31, 2016
  2. easyswiss

    easyswiss Active Member

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    We know now, that this happen for all domains who were transfered from an other cpanel server in the last 7 days.

    Looks like a bug with cpanel.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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  4. easyswiss

    easyswiss Active Member

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    [x] RESOLVED :)

    ...Working


    Should be fixed in the next release :rolleyes:, something goes wrong :eek: with pckacct on srv1 -> cpmove import on srv2
    If this happen, if a suspended account is transfered or not i do not know. We transfer accounts most time in IOPS cases between servers.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Internal case CPANEL-6468 is open to address an issue where outgoing email is suspended for an account. We are still collecting information to help determine the cause of this problem. Could you let us know if you completed any specific actions before this happened, if the account was suspended recently, or if you suspended outgoing email for the account in the past? Also, are any third-party plugins related to the mail server installed on the system? Does the /etc/outgoing_mail_suspended_users file exist?

    I'll update this thread with more information on the case as it becomes available. In the meantime, the temporary workaround is to unsuspend outgoing email for the account via the following command:

    Code:
    whmapi1 unsuspend_outgoing_email user=$USER
    Thank you.
     
    Osama Tariq likes this.
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