Domain has outgoing email disabled

[easyswiss]

Hello,

We have there a special thing on a server with cpanel. This happens with 2 known customers since a short time (today reported):
WHM 56.0 (build 21)

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xy[email protected]
    Domain userdomain.com has outgoing email disabled.

What could this be? SPF?
Message was sent through webmail.

Regards Marc

 

[easyswiss]

We know now, that this happen for all domains who were transfered from an other cpanel server in the last 7 days.

Looks like a bug with cpanel.

 

[Infopro]

I wonder if this now completed Feature Request is related to your issue:
As a host, I want to be able to disable outbound email for an account when it has been compromised

 

[easyswiss]

[x] RESOLVED

Solution:

1) Run Suspend
2) Run Unsuspend

...Working


Should be fixed in the next release , something goes wrong with pckacct on srv1 -> cpmove import on srv2
If this happen, if a suspended account is transfered or not i do not know. We transfer accounts most time in IOPS cases between servers.

 

[cPanelMichael]

Hello,

Internal case CPANEL-6468 is open to address an issue where outgoing email is suspended for an account. We are still collecting information to help determine the cause of this problem. Could you let us know if you completed any specific actions before this happened, if the account was suspended recently, or if you suspended outgoing email for the account in the past? Also, are any third-party plugins related to the mail server installed on the system? Does the /etc/outgoing_mail_suspended_users file exist?

I'll update this thread with more information on the case as it becomes available. In the meantime, the temporary workaround is to unsuspend outgoing email for the account via the following command:

whmapi1 unsuspend_outgoing_email user=$USER

Thank you.

 

[sparek-3]

I'm replying to this slightly old thread. I hope that's OK.

I am seeing where an account's username is listed in /etc/outgoing_mail_suspended_users (actually there's a lot of users in this file).

My question is, how do users get in this file? I guess I missed something in the release notes a while back. Are end-users able to disabled outgoing mail for their accounts in their cPanel? Are resellers able to disable outgoing mail for an account in their WHM? Is this only doable by root? Is this something else? Perhaps the account was suspended and this flag didn't clear in this file?

I'm just trying to understand how users get added to /etc/outgoing_mail_suspended_users. I know I can clear it my using the command that @cPanelMichael gave, but I'm wondering if there is a reason why this user is listed in /etc/outgoing_mail_suspended_users.

 

[cPanelMichael]

Hello,

Users are added to that file via the use of the following WHM API 1 function:

WHM API 1 Functions - suspend_outgoing_email - Software Development Kit - cPanel Documentation

Do you have any third-party plugins that work with features related to the email server that could be utilizing that WHM API 1 function?

Thank you.