Domain in WHM: IP MISSING

[morphey]

Hello everyone,

I have a problem with a domain in my WHM.
In practice in column IP address does not appear effective, but it is MISSING.
While trying to change IP is not working.
How can I fix?

tnks

 

[viraj]

Do you have any data/content uploaded on that domain ? If not, can you try recreating that specific account ? Hope that helps..

 

[morphey]

Hi,


I solved by manually editing all the files in /var/cpanel/userdata/USER.

 

[feroz97]

Hello,

I have the same problem.
Can you tell me what exactly you modified ? Cause I checked all the files and they all seems fine. Yet the problem persists.
I even tried deleting the account are re-creating it, still the same case.

Please Help!

 

[handsonhosting]

Same issue here.

I've checked the data file (looks ok), I've run a number of things from rebuilding the httpdconf to running a fixeverything. Still no resolve.

 

[handsonhosting]

Resolved on my end by running /scripts/buildhttpdconf

This re-entered the IP number into the httpd.conf file. Running /scripts/rebuildhttpdconf did not resovle it (odd, you'd think it would).

So there ya go - hope it helps someone else.

 

[section31]

interested, that fixed it on my end...why is this happening though. could it be because i don't have my nameservers set yet?

 

[morteza]

for further references as this happens frequently, another solution is to make a backup of the account (with /scripts/pkgacct username), terminate it, and restore the backup you've got. this will add the missing records wherever they're; or at least works for me. I've used the above suggestions before, sometimes they work and sometimes they don't.

 

[FrankLaszlo]

Another option is to just use the "Change Site's IP Address" tool in WHM. Had a customer on a VPS with this issue earlier this morning and that seemed to fix it.

 

[cPanelDon]

for further references as this happens frequently, another solution is to make a backup of the account (with /scripts/pkgacct username), terminate it, and restore the backup you've got. this will add the missing records wherever they're; or at least works for me. I've used the above suggestions before, sometimes they work and sometimes they don't.

This issue should not happen frequently and terminating an account should not be used as a corrective step in attempt to resolve the described symptom; if the symptom is experienced on a recurring basis or if there is difficulty with correcting the situation please submit a support request so that we may investigate the specific circumstances involved and directly troubleshoot. If a support request is submitted, when possible, please PM me referencing the forums thread and the ticket ID number so I may follow-up internally.

When working on the server please take careful note of recent actions and administrative events, including attempted corrective measures; knowing what occurred before the issue occurred and what was performed afterward will help greatly with determining the source of the difficulty.

 

[morteza]

Thanks, yes I see. I will submit a support ticket if that happened again. Experienced it 3 or 4 times, this happened after restoring a backup. Sometimes the restored backup has the IP problem. Since this has happened on different servers for me, I guess it's not about one specific server. I will inform you if this happens next time, thanks again.