Domain is forwarding to defaultwebpage.cgi

JinWook

Registered
Apr 27, 2012
2
0
51
cPanel Access Level
Website Owner
Hi. I'm hoping I can get a solution to this problem or at least learn something.

My domain, billing-block.com, recently registered has been working correctly up until yesterday when, what appeared to be out of the blue, the domain root auto forwards me to the Default Web Site Page

I have no idea why, I didn't change anything yesterday at all. I assuming it was my host that caused the problem but considering it's a public holiday today and the weekend tomorrow, this is the only potential quick solution I can see.

I'm using cPanel Version: 11.32.2 (build 25)
Apache version: 2.2.21

The sever status section proclaims that everything is running correctly and there is no issue. I can also log into the server via cPanel's file manager but not via my FTP client.

Is there anything that I can do to correct this issue or will it be a fix-it-on-monday-morning scenario?
 

Metro2

Well-Known Member
May 24, 2006
496
57
178
USA
cPanel Access Level
Root Administrator
I could be wrong, but it sounds like your site may have been migrated to a new IP address or a new Server, and that you computer and/or ISP are caching the old DNS.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello :)

This can happen if your domain name points to an IP address that it's not assigned on the cPanel server. It's possible your hosting provider changed the IP address of your cPanel account. If the issue persists, you may want to contact them to determine if that's what happened.

Thank you.