Domain is owned by another user error

Motamedi

Well-Known Member
Mar 14, 2015
81
0
6
Iran , Tehran
cPanel Access Level
Root Administrator
hello

after remove this user and create new user , when park domain or addon domain show this error

Sorry, the domain example.com is owned by another user (nobody)
and next problem is , after change password this user ,
The user login both the old password and the new password !!!

Password has been changed more than 20 times, but it will be re-entered with both the old password and the new password

Please guide me how to solve the problem

thanks
 

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,

Is this domain name associated with the hostname of the server?
Also have you enabled "Allow resellers to create accounts with subdomains of the server’s hostname" under the "Domains" tab in "WHM >> Tweak Settings"?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

Could you confirm if this domain name matches the hostname of the server? Also, does a DNS zone exist for this domain name when viewing the zones in "WHM >> Edit DNS Zone"?

Thank you.
 

Motamedi

Well-Known Member
Mar 14, 2015
81
0
6
Iran , Tehran
cPanel Access Level
Root Administrator
Hello,

Is this domain name associated with the hostname of the server?
Also have you enabled "Allow resellers to create accounts with subdomains of the server’s hostname" under the "Domains" tab in "WHM >> Tweak Settings"?

yes , is enable


Hello,

Could you confirm if this domain name matches the hostname of the server? Also, does a DNS zone exist for this domain name when viewing the zones in "WHM >> Edit DNS Zone"?

Thank you.
This domain does not exist to dns server ...

but when park a domain to whm , The list is as follows " domain.com ( nobody ) " but this domain is not to dns list !
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

Check to see if an entry for this domain name exists in the following file:

Code:
/var/cpanel/users/nobody
If so, and assuming this isn't your server's hostname, remove the line in the above file for this domain name and then attempt to add the domain name to the cPanel account.

Thank you.
 

Motamedi

Well-Known Member
Mar 14, 2015
81
0
6
Iran , Tehran
cPanel Access Level
Root Administrator
Hello,

Check to see if an entry for this domain name exists in the following file:

Code:
/var/cpanel/users/nobody
If so, and assuming this isn't your server's hostname, remove the line in the above file for this domain name and then attempt to add the domain name to the cPanel account.

Thank you.
There is no domain in the file list and the file is empty
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look.

Thank you.
 

Motamedi

Well-Known Member
Mar 14, 2015
81
0
6
Iran , Tehran
cPanel Access Level
Root Administrator
thanks for help

domain removed from /etc/userdomains , and Domain issue resolved

but next problem is login all user by one password

all users my server logined by one passowrd ,

The password I change is useless , After changing the password, it will be entered again with a password

What is the solution to this problem?

thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
but next problem is login all user by one password

all users my server logined by one passowrd ,

The password I change is useless , After changing the password, it will be entered again with a password
Hello,

I'm not sure I fully understand the issue you have described. Could you provide step-by-step instructions on how you are reproducing this behavior?

Thank you.
 

Motamedi

Well-Known Member
Mar 14, 2015
81
0
6
Iran , Tehran
cPanel Access Level
Root Administrator
All server accounts , Login with a password
But I changed my password more than 20 times
Why do I get into the entire account with a password ?!
For example, Usher domain , both with the new password and with the password a123456
With the password a123456, you can enter entire accounts

thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
With the password a123456, you can enter entire accounts
Hello,

It's likely that same password is used for a root or reseller account, and the following option is enabled under the "System" tab in "WHM >> Tweak Settings":

Accounts that can access a cPanel user account - Root, Account-Owner, and cPanel User

Per it's description:

This setting specifies who can access a user’s cPanel account. Account-Owner refers to the particular reseller that owns the user account. Note: Disabling root access here will also disable root’s access to the Branding Editor in WHM.

Thank you.