domain missing from whm list

[Snowman30]

Got a weird issue... a resellers domain is not listed under list accounts or under terminate accounts, or edit dns etc, but its working and it shows up on the resellers list of accounts in the reseller centre

anyone know how to restore it to how it should be?

ive tried to terminate it and restore from backup but thats made no difference

 

[aby]

Did you try /scripts/updateuserdomains

Also please check the files /var/cpanel/users/username and /etc/trueuserdomains

 

[Snowman30]

DOH

i must have taken my stupid pills this morning

thanks

 

[mark.mcfc]

hey im new to whm/cpanel and have the same problem now this may sound stupid but how do i check these files

thx
mark

 

[dalem]

IN SSH
use your favorite txt editor nano, pico, vi,

nano /var/cpanel/users/username

 

[mark.mcfc]

wheres ssh? im sorry about this but my hosting company are not much help (useless)

thx

 

[aby]

wheres ssh? im sorry about this but my hosting company are not much help (useless)

thx

SSH is shell access to the server.

Do you have the root access.. else nothing you can do from your end... You will have to get your host do it for you else it is time for you to change the host

 

[mark.mcfc]

yes i have root access im suppose to anyway its my first vps and there support is really bad

im sure theyve not sent me all the details i need

thx for ur help

mark

 

[Murtaza_t]

Well I would suggest you to try and seek help from some one else or you might get into trouble or mess up things

 

[sunyl]

Thanks buddy

That really worked -- domain entry was missing in /etc/trueuserdomains file.

Sunyl

 

[nettigritty]

mv /etc/trueuserowners /etc/trueuserowners1
/scripts/updateuserdomains
/scripts/updateuserdomains

Worked for me.

 

[mphosting]

mv /etc/trueuserowners /etc/trueuserowners1
/scripts/updateuserdomains
/scripts/updateuserdomains

Worked for me.

Just worked for me too

 

[t17169]

I have a similar issue, posted here http://forums.cpanel.net/showthread.php?t=49400

No responses yet. My question is, would the resolve you've outlined in this thread apply for the domain I have listed only in active accounts, but not in any of the account functions areas of WHM? I cannot delete, altar, set up a cpanel for this domain.

Also, is SSH access to repair only available through putty, etc? No way to resolve thru a WHM access function?

 

[maverick23]

Hi,

But i still have same problem i get giving the given below errors... how do rectify the same..

[userdomains] domain conflict: /var/cpanel/users/theparkh contains a MAIN domain already owned by ehotelsi at /scripts/updateuserdomains line 184, <F> line 1.
[userdomains] domain conflict: /var/cpanel/users/taj123 contains a MAIN domain already owned by tourism at /scripts/updateuserdomains line 184, <F> line 1.
[userdomains] domain conflict: /var/cpanel/users/hotelsto contains a MAIN domain already owned by tourism at /scripts/updateuserdomains line 184, <F> line 1.
[userdomains] domain conflict: /var/cpanel/users/top10spa contains a MAIN domain already owned by tourism at /scripts/updateuserdomains line 184, <F> line 3.


Rajat

 

[Murtaza_t]

Check all these files listed :

/var/cpanel/users/theparkh
/var/cpanel/users/taj123
/var/cpanel/users/hotelsto
/var/cpanel/users/top10spa

they all must have atleast one domain name entry that is comman, check actually who owns it in /etc/userdomains and make the change accordingly

 

[maverick23]

HI,

thanks i could resolve the issues but i wanted to know that why a domain had entries like DNS1=theparkh.xxx.xxx
DNS2=taj123.xxx.xxx
DNS3=hotelsto.xxx.xxx
DNS4=top10spa.xxx.xxx

Rajat