domain name doesn't resolve correctly and i didn't find any solution for it

[foxmedo]

Hello everybody,

i have a problem i didn't find any solution for it

i have a domain when im trying to open it i get this message "DNS_PROBE_FINISHED_NXDOMAIN"

i have try to ping it ping: cannot resolve xxxxxxx.com: Unknown host

i have try to use vpn and proxy and even remote RDP to access to this website remotely no way

i have change the server and i have create new account in another server this domaine doesn't work (knowing that in both servers there is other domains and all is working well)

if i check this website from intodns all appear to be good what is the solution i don't know ?

 

[techAMIGO]

Hi,

Make sure following dig query returns correct A record, if you have already configured the domain via your own nameservers.

dig A xxxxxxx.com @your-server-nameserver

if this returns the correct A record, then isn't your nameserver issue it could be an issue with your domain registrar side. make sure the domain is added with the correct nameserver once again and check with the domain registrar side if the domain has any issues.

 

[foxmedo]

i have try the commande you shared with me it return the correct [email protected] of server but what can we do to resolve this issue

 

[techAMIGO]

That means your nameserver doesn't have an issue for fetching IP from the zone, it leads to a domain issue. you can check with the domain registrar and raise the same issue there. I hope they will help.
also can't say the exact issue without debugging in detail.

 

[cPRex]

For DNS issues it's best to work with an admin or your host - without us being able to see the domain name (since you shouldn't post domains to the Forums for security/privacy reasons) it's tough to tackle DNS configuration problems over the Forum.