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domain name to ip resolution

Discussion in 'General Discussion' started by a228380, Sep 16, 2013.

  1. a228380

    a228380 Registered

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    Hi gang

    I am totally new to this cpanel but here is my problem. on my internal network I have a dns resolution problem, so I have to put in my router the ip address to resolve my domain name too because there is one server on my internal domain and the website is being hosted externally.


    when I do an nslookup of the domain name I get an ip address

    if I type http://xx.xx.xx.xx:80 I get to an error page provice by cpanel if I go to my www site it brings up my website

    how can I find out the ip address that the domain name is resolving too.
     
  2. 24x7server

    24x7server Well-Known Member

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    Please check your site DNS through intoDNS: checks DNS and mail servers health, You will get the all DNS info of your domain
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It's normal for a shared IP address to display the default cPanel page if it's accessed with a browser. Are you attempting to load the website over the IP address instead of it's domain name? If so, you must ensure the account is assigned a dedicated IP address.

    Thank you.
     
  4. a228380

    a228380 Registered

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    thank you is there a support phone number I can call to speak with someone about what are the downstream affects of an assigned ip address and will it be the same ip I have now or will it change
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Phone support is offered by cPanel for a fee on a per-incident basis:

    https://store.cpanel.net/view/phone-support

    However, I wouldn't recommend purchasing phone support for general questions. We are happy to answer any questions you may have here. Could you let us know the specific questions you have?

    Thank you.
     
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