......domain not listed in whm

A domain account was created (under reseller's) and it is not showing up in whm


I confirmed these are correct / listed:
userdomains (no, I added it, ran updateuserdomains, it disappeared from that file)
/var/cpanel/users/userfile (correct dns=, etc)
httpd.conf (correct)
sync'd zone to all clustered servers (ok)
ran updateuserdomains numerous times
restarted cpanel
listed in /var/named/domain.com.db
localdomains (ok)

Here is the case: if I add it to trueuserdomains, it shows up. If I run updateuserdomains after, it disappears again. Why?

 

I'm having this problem again.

The domain is not showing up via web, but works via ftp oddly. I deleted / re-added the dns zone and it still shows up "no record found" in dnsreport.com

I found the dns line in var cpanel user file commented out, uncommented it and made it dns= (instead of dns=1). I ran updateuserdomains, restarted cpanel and dns zone still does not show up in dnsreport, nor the web working

The httpd.conf virtual portion matches fine with the dns zone as well.

Now after uncommenting the dns line in the user file, it shows up in whm but still does not work via web.