......domain not listed in whm

[Zion Ahead]

A domain account was created (under reseller's) and it is not showing up in whm


I confirmed these are correct / listed:
userdomains (no, I added it, ran updateuserdomains, it disappeared from that file)
/var/cpanel/users/userfile (correct dns=, etc)
httpd.conf (correct)
sync'd zone to all clustered servers (ok)
ran updateuserdomains numerous times
restarted cpanel
listed in /var/named/domain.com.db
localdomains (ok)

Here is the case: if I add it to trueuserdomains, it shows up. If I run updateuserdomains after, it disappears again. Why?

 

[Zion Ahead]

I'm having this problem again.

The domain is not showing up via web, but works via ftp oddly. I deleted / re-added the dns zone and it still shows up "no record found" in dnsreport.com

I found the dns line in var cpanel user file commented out, uncommented it and made it dns= (instead of dns=1). I ran updateuserdomains, restarted cpanel and dns zone still does not show up in dnsreport, nor the web working

The httpd.conf virtual portion matches fine with the dns zone as well.

Now after uncommenting the dns line in the user file, it shows up in whm but still does not work via web.

 

[sakafi]

list accounts

Hi,
'Cpanel Account' lists only the domains which have an entry in httpd.conf file . so Please check whether the domain have an entry in conf file ,If not add an entry ther and restart apache.
i think this will resolve your issue.

Sakafi

 

[hgrfoshee]

Hi,
'Cpanel Account' lists only the domains which have an entry in httpd.conf file . so Please check whether the domain have an entry in conf file ,If not add an entry ther and restart apache.
i think this will resolve your issue.

Sakafi

If you read both posts, they both state these domains /do/ have entries in httpd.conf.

 

[McPhee]

Thanks hgrfoshee. That appeared to fix the problem for the domain on our box.
It's rare that I have to added the vhost entry in httpd.conf.