Domain not working with without www


Dec 22, 2018
cPanel Access Level
Root Administrator
Hey Guys,

I've looked at other threads similar to my issue.
But non of them actually say if they fixed it or not or how (Atleast of my knowledge).
And most of it based on their DNS anyway.

Anyhow, I feel like my DNS is setup correctly (My host kinda did it for me).
But I can only acces my website using, but without www. it refuses, its not a huge deal but its quite odd.

This is my DNS records in WHM, it should be the same in Cpanel, right?
Yet not all the records show up in Cpanel, so im not a 100% convinced (For example

Code:	86400	IN	SOA
				2018122208	Serial Number
				3600	Refresh
				1800	Retry
				1209600	Expire
				86400	Minimum TTL	86400	IN	NS	86400	IN	NS	86400	IN	NS	11400	IN	A	5.189.***.***	11400	IN	MX	0
mail	11400	IN	cname	
test	11400	IN	cname	
webmail	11400	IN	A	5.189.***.***	
cpanel	11400	IN	A	5.189.***.***	
cpcalendars	11400	IN	A	5.189.***.***	
webdisk	11400	IN	A	5.189.***.***	
cpcontacts	11400	IN	A	5.189.***.***	
whm	11400	IN	A	5.189.***.***	
_cpanel-dcv-test-record	11400	IN	TXT		nfbNtvpGZp1qJ96yWuu3k94u2KdWIOf5hNt6lZR0sBBpwmVs5GH8lFwOhnxq3YmI
default._domainkey	11400	IN	TXT		"v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAtrCLnsNvTDhx2i8hGHvOPfpfy2k+Ns5KIPKioSaCPhIfI9QH5askEIe8W/1x6DEMP8POMB0LWXTGvAe6sn18HifC1BG39hbteHoXJfzv6AJAVp/ouKl9i0EO/qVUPNx1HrkqB9eGccX0lyAYCLx0zaf5REfZNtsKbj5sSIAGGbQ+SM1P1kUJDjaCX1H9woKdL" NnAklItTLbApYLGEyDAWhNuWHD9B4PDygZUZFRyHgcy7abOToedmu50NJOggvcdsk6uy8TjtIuwwhq+tqG3fbWaBx8YM+0Ey6PWM0LXivqe8Qtp55vLkg4AgfWaFLS3atmQfyDQj0aVaF9fKO/M2QIDAQAB\;
www	11400	IN	A	5.189.***.***
Just filtered all of the ip's/domains, not here to advertise or whatever ofcourse.
I have not edited any of the httpd.conf or whatever, because frankly I find it confusing when not able to edit it manually...

Thanks in advance for any help offered.


Staff member
Apr 11, 2011
Hello @wesley1189,

The information in the previous post should help. Let us know if you have any additional questions.