Domain pinging correctly but not loading in browser

[mlmleads]

I am thinking I over looked some simple detail.

I had a domain hosted on a shared ip on my dedicated server and I needed to install an SSL so I requested two new ip addresses. I made the main the server ip a name server ip and a third ip a name server ip. then I put the domain on the middle Ip.

I made the proper adjustments at the registrar. I also changed the domains ip on my server to the middle ip.

When I ping the ns1.domain.com and ns2.domain.com and domain.com they all respond to that middle ip that I dedicated to the site.

Is that correct?

If so what else might be causing the page not to load when it isn't a file issue...?

 

[cPanelMichael]

Hello

What page loads when you attempt to access your domain name? Is it the default cPanel page, or some other type of content?

To note, a dedicated IP address is not required for SSL if you are using cPanel version 11.38 on an operating system that supports SNI (e.g. CentOS 6).

Thank you.

 

[mlmleads]

the domain is hoteldeal.com it just says the page can't load..

pinging the name servers ns1.hoteldeal.com and ns2.hoteldeal.com and the root all respond with the sites assigned ip address.

- - - Updated - - -

I am on CPanel 11.38.1

 

[cPanelMichael]

Check to make sure your name servers at the registrar match the name servers used in the DNS Zone for this domain name. You can use a website such as IntoDNS to verify the changes have been made. You can also check to ensure the IP address assigned to the account is not reserved in "WHM Home » Service Configuration » Apache Configuration » Reserved IPs Editor". In addition, have you checked to ensure there are no firewall rules blocking access to the IP address assigned to the account?

Thank you.

 

[quietFinn]

Seems you have wrong name servers in the DNS zone of the domain, i.e. they are not the same as in the registrar.

 

[mlmleads]

yeah I am just realizing the name server ips were not changed the registrar. Its under control of another party at the moment. So I am waiting for them to update and see if that does the trick..

Thanks for the assist guys. I will let you know if that works.

 

[mlmleads]

Ok I seem to be getting closer according to intodns.com but I am still not resolving my site.

Any ideas? For additional things to check?

 

[mlmleads]

updated screen shot.. changing the name server ip for ns2 to 63.217.249.133

http://screencast.com/t/xmSgHA2wW1g

 

[quietFinn]

It seems to be ok now, the website works for me.

 

[cPanelMichael]

The domain name you provided appears to be loading successfully now, and I see no additional problems with your DNS configuration.

Thank you.