Domain redirecting to /cgi-sys/defaultwebpage.cgi

[Rvanlaak]

We had the "Domain redirecting to /cgi-sys/defaultwebpage.cgi" problem in our PHP application. From a certain moment on we started receiving 404s on requests to api.example.com. The weird thing is that the content of that 404 was generated by our cPanel instead of the server from the external API.

After Googling a lot, we found some sources saying that restarting DNS would work, which sounds a bit weird because it was PHP that was having problems. But the DNS restart did work though, and the 404s did disappear. So how is that even possible, PHP gets a 404 and the content of that 404 consists of the content of our defaultwebpage.cgi. If it would really be a problem with the external API, we'd expect the content to show our own page.

So how was it possible restarting the DNS did solve this? And, what was the actual problem?

 

[cPanelMichael]

Hello,

It seems like the domain name resolved to the cPanel server, but not to the correct IP address on the cPanel server. Thus, once the DNS issue was resolved, the domain name resolved to the correct address.

Thank you.

 

[halinh95]

Hello,

It seems like the domain name resolved to the cPanel server, but not to the correct IP address on the cPanel server. Thus, once the DNS issue was resolved, the domain name resolved to the correct address.

Thank you.

I have just bought domain and am having the same problem.
how fix ?

 

[cPanelMichael]

I have just bought domain and am having the same problem.
how fix ?

Hello,

Have you set the name servers on the domain name at the domain registrar to the ones provided to you by your web hosting provider?

Thank you.

 

[halinh95]

Hello,

Have you set the name servers on the domain name at the domain registrar to the ones provided to you by your web hosting provider?

Thank you.

you mean change dns ?[Removed - Please attach images directly to your post]

 

[cPanelMichael]

Hello,

Yes, I am referring to the DNS. Could you attach that image directly to your response?

Thank you.

 

[JulianoPM]

Hi
I have two sharedhost services and they have the same IP address. So I removed an add-on domain from the first one and re-add it to the second one after changed the DNS on domain's supplier (something weird here because of the same nameserver, it may not changed anymore)
When i access the domain name it redirects me to "domain.com/cgi-sys/defaultwebpage.cgi" on computer but it's ok on mobile and also on domain.com/wp-admin.

Anybody give some help? Thanks

 

[cPanelMichael]

When i access the domain name it redirects me to "domain.com/cgi-sys/defaultwebpage.cgi" on computer but it's ok on mobile and also on domain.com/wp-admin.

Hello,

Try clearing the browser and DNS cache on the computer you are browsing the website from to see if that helps:

How To Clear Your DNS Cache - cPanel Knowledge Base - cPanel Documentation

Thank you.