Domain transfer Plesk > Cpanel: error received

jazzed1981

Registered
Sep 14, 2006
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I'm transferring a domain from a Plesk server to a Cpanel server via WHM.
I made sure both servers are available to transfer via root and port 22.

In the process of trying to complete the transfer I receive this error:

Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home loaded sbph/cp/sbph)?

Suggestions?

Jazzed
 

NightStorm

Well-Known Member
Jul 28, 2003
286
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Look something like this?
Verifying tarball checksum.....Checksum Matches (Actual username is migratedaccount)!
Archive Recombine in progress (part [/home/cpmove-migratedaccount.tar.gz] 1)..... Done
Tarball copy ok!
cpmove- prefix is missing, but non prefixed directory exists.. cpmove- prefix discarded Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home loaded migratedaccount/cp/migratedaccount)?
I have a ticket open with cPanel, but haven't heard anything in a few days... of course, email for my ISP has been messed up, so I should probably go check in and see if maybe I just never got notified.
Keep the thought in mind though, that I don't think they have coded in support for any newer Plesk builds than 6.x
 

jazzed1981

Registered
Sep 14, 2006
2
0
151
Yes, that's exactly the error. And the Plesk server where those domains live is v7.5.4. Sounds like it'll have to be a manual move.

Thanks.
 

NightStorm

Well-Known Member
Jul 28, 2003
286
4
168
cPanel Access Level
Root Administrator
Twitter
I've updated my ticket, and approved a request to use my Plesk server for development of a decent set of Plesk -> cPanel migration tools. Hopefully we'll see something good soon.
The sooner I can get off of the Plesk cra... erm, software, the happier I'll be.
Apparently their delay was the lack of access to a Plesk 8.x control panel to work with.