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Domains in bandwidth stats that shouldn't be there

Discussion in 'General Discussion' started by Cahoots, Mar 11, 2019.

  1. Cahoots

    Cahoots Registered

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    Hello. Perhaps someone could clarify something for me. I've noticed in the bandwidth stats page under metrics of my cpanel account, it shows a particular subdomain (which was previously associated with an addon domain I owned). I let that domain expire several years ago and I never bother to look at the bandwidth hence why I've only noticed it today, but it's showing the subdomain as "[removed] for every month.

    This can't be right can it? I would have thought it should only have the domain listed in the stats for the months that it existed on the account bu why bother listing it in months since it was removed? I had a look around for deleting the log files thinking that might help but apparently they're only accessible if you have root access to the server, which I don't as I'm on shared hosting. I did raise a support ticket with my hosting provider asking them to do as much as I didn't think it'd be an issue, but they have fobbed me off saying they "can't" do anything about it because it might be "dangerous" to wipe the stats and force cpanel to no longer display a domain it recognises as deleted (their words).

    So, is this some sort of glitch or intended behavior that can't be changed as my provider is essentially telling me? Thanks.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    You'd need root access to the server to determine specifically why the domain is still showing up. My assumption is that there are remnants/cruft of the domain remaining in the userdata files for the account. If your provider is unsure how to resolve this they are more than welcome to open a support ticket with cPanel to investigate further.
     
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  3. Cahoots

    Cahoots Registered

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    Thanks for the reply. I'll mention it to them that it can be resolved if they have a chat with you but I doubt they'll bother, this company took over my previous host company whom I'd been with for years and I get the impression from certain things they've been doing lately that it's all going to be downhill from here on in.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Cahoots

    I'm sorry to hear that, if you're not getting the support you need it may be time to start looking for a new provider.


    Thanks!
     
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