Don't want to suspend bandwidth exceeders - but it's doing it anyway

[spaceman]

Hi All,

WHM > Tweak Settings > Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions is disabled)

I have the above option checked ('on') so that accounts that exceed their bandwidth limit are NOT disabled, but yet I've just got a call from a client with a 509 error where his site used to be - which means that this feature is not working.

Or am I missing something here?

WHM 9.9.9 cPanel 9.9.9-S15
RedHat 7.3 i686 - WHM X v3.1.0

Thanks for any advice.

 

[bijo]

Hello,

Please go to WHM >> Account Functions >> Unsuspend Bandwidth Exceeders;

It will help you to solve this issue.

Let me know the status.

 

[spaceman]

Thanks - I'd forgotten to mention in my original post that I'd already done this (your advice above) in order to temporarily solve the problem. I'm more concerned about the fact that it happened in the first place (and therefore may happen again).

 

[chirpy]

Have you also ticked WHM > Tweak Settings > Disable Suspending accounts that exceed their bandwidth limit

 

[spaceman]

Have you also ticked WHM > Tweak Settings > Disable Suspending accounts that exceed their bandwidth limit

Not sure you read my original post (unless I'm more dyslexic than I thought) :D

 

[chirpy]

Still trying to wake up - sorry