Don't want to suspend bandwidth exceeders - but it's doing it anyway

spaceman

Well-Known Member
Mar 25, 2002
513
6
318
Hi All,

WHM > Tweak Settings > Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions is disabled)

I have the above option checked ('on') so that accounts that exceed their bandwidth limit are NOT disabled, but yet I've just got a call from a client with a 509 error where his site used to be - which means that this feature is not working.

Or am I missing something here?

WHM 9.9.9 cPanel 9.9.9-S15
RedHat 7.3 i686 - WHM X v3.1.0

Thanks for any advice.
 

spaceman

Well-Known Member
Mar 25, 2002
513
6
318
Thanks - I'd forgotten to mention in my original post that I'd already done this (your advice above) in order to temporarily solve the problem. I'm more concerned about the fact that it happened in the first place (and therefore may happen again).
 

spaceman

Well-Known Member
Mar 25, 2002
513
6
318
chirpy said:
Have you also ticked WHM > Tweak Settings > Disable Suspending accounts that exceed their bandwidth limit
Not sure you read my original post (unless I'm more dyslexic than I thought) :D