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Don't want to suspend bandwidth exceeders - but it's doing it anyway

Discussion in 'General Discussion' started by spaceman, Jun 7, 2005.

  1. spaceman

    spaceman Well-Known Member

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    Hi All,

    WHM > Tweak Settings > Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions is disabled)

    I have the above option checked ('on') so that accounts that exceed their bandwidth limit are NOT disabled, but yet I've just got a call from a client with a 509 error where his site used to be - which means that this feature is not working.

    Or am I missing something here?

    WHM 9.9.9 cPanel 9.9.9-S15
    RedHat 7.3 i686 - WHM X v3.1.0

    Thanks for any advice.
     
  2. bijo

    bijo Well-Known Member

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    Hello,

    Please go to WHM >> Account Functions >> Unsuspend Bandwidth Exceeders;

    It will help you to solve this issue.

    Let me know the status.
     
  3. spaceman

    spaceman Well-Known Member

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    Thanks - I'd forgotten to mention in my original post that I'd already done this (your advice above) in order to temporarily solve the problem. I'm more concerned about the fact that it happened in the first place (and therefore may happen again).
     
  4. chirpy

    chirpy Well-Known Member

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    Have you also ticked WHM > Tweak Settings > Disable Suspending accounts that exceed their bandwidth limit
     
  5. spaceman

    spaceman Well-Known Member

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    Not sure you read my original post (unless I'm more dyslexic than I thought) :D
     
  6. chirpy

    chirpy Well-Known Member

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    Still trying to wake up - sorry :eek:
     
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