dovecot: auth: Error: policy

[LynnApp]

I have customers say it will take a long time to send and email.
I have read other posts and it seems to be related to cphulk,
I have monitoring on. It happened this morning again I was hoping the newest cPanel update would fix it.
I am running CENTOS 6.9 virtuozzo [vps] v68.0.14

here is the latest log
Nov 17 05:07:28 vps dovecot: auth: Error: policy([email protected],##.###.###.###,<1wpE5ypeCJUYtdmM>): Policy server HTTP error: Timed out
Nov 17 05:07:28 vps dovecot: auth: Error: policy([email protected],##.###.###.###,<yoFE5ypeMY8YtdmM>): Policy server HTTP error: Timed out
Nov 17 05:07:29 vps dovecot: auth: Error: policy([email protected],##.###.###.###,<YLRT5ypedaoYtdmM>): Policy server HTTP error: Timed out
Nov 17 05:07:31 vps dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=***REDACTED***, lip=***REDACTED***, mpid=24304, TLS, session=<1wpE5ypeCJUYtdmM>
Nov 17 05:07:33 vps dovecot: auth: Error: policy([email protected],##.###.###.###,<YLRT5ypedaoYtdmM>): Policy server HTTP error: Timed out
Nov 17 05:07:33 vps dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=***REDACTED***, lip=***REDACTED***, mpid=24321, TLS, session=<YLRT5ypedaoYtdmM>
Nov 17 05:07:33 vps dovecot: auth: Error: policy([email protected],##.###.###.###,<yoFE5ypeMY8YtdmM>): Policy server HTTP error: Timed out
Nov 17 05:07:33 vps dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=***REDACTED***, lip=***REDACTED***, mpid=24322, TLS, session=<yoFE5ypeMY8YtdmM>
Nov 17 05:07:36 vps dovecot: imap([email protected]): Logged out in=440, out=2187, bytes=440/2187
Nov 17 05:07:39 vps dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=***REDACTED***, lip=***REDACTED***, mpid=24328, TLS, session=<td4W6CpeIrIYtdmM>

 

[24x7server]

Hi,

It appears that cPHulkd fails to bind on port 579. Restart cPHulkd service.

/scripts/restartsrv_cphulkd

Also, after this, you can enable monitoring for the "cPHulk" in the service manager section of the WHM, so tailwatchd will take control and switch it one whenever it goes offline..

 

[LynnApp]

Hi,

Also, after this, you can enable monitoring for the "cPHulk" in the service manager section of the WHM, so tailwatchd will take control and switch it one whenever it goes offline..

I already have cPHulk on and monitored as I stated above.
Anything else you can think of.

 

[cPanelMichael]

Hello,

Can you try disabling cPhulk and then enabling it again via "WHM >> Service Manager"? Once you do that, run the following commands:

/scripts/builddovecotconf
/scripts/restartsrv_dovecot

Let us know if this helps.

Thank you.

 

[LynnApp]

Thank you I have done the above.
This I think was an intermittent problem. as I have not seen it since. So the slow for that one send was found but the slowness of email overall I think is something else.