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Dovecot Stuck

Discussion in 'E-mail Discussions' started by Osama Tariq, Apr 7, 2016.

  1. Osama Tariq

    Osama Tariq Well-Known Member

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    getting error while restarting service.

    Code:
    Dovecot Mail Server...Waiting for “dovecot” to restart ………[2016-04-07 11:08:05 +0500] warn [restartsrv_base] The 'dovecot' service's PID file '/var/run/dovecot/master.pid' did not appear after 10 seconds.
    at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 1139.
        Cpanel::ServiceManager::Base::is_up_via_pidfile(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 794
        Cpanel::ServiceManager::Base::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Services/Dovecot.pm line 52
        Cpanel::ServiceManager::Services::Dovecot::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 715
        Cpanel::ServiceManager::Base::restart(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "graceful", undef) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 555
        Cpanel::ServiceManager::Base::run_from_argv(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "--verbose", "--html", "--wait", "--verbose") called at bin/restartsrv_base.pl line 81
        main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
        Try::Tiny::try(CODE(0x2a20c58), Try::Tiny::Catch=REF(0xc47590)) called at bin/restartsrv_base.pl line 110
    …Gracefully Terminating processes: dovecot with pids 233321 and owner root.......waited 1 second(s) for 1 process(es) to terminate....Done
    [2016-04-07 11:08:22 +0500] warn [restartsrv_base] The 'dovecot' service's PID file '/var/run/dovecot/master.pid' did not appear after 10 seconds.
    at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 1139.
        Cpanel::ServiceManager::Base::is_up_via_pidfile(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 794
        Cpanel::ServiceManager::Base::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Services/Dovecot.pm line 52
        Cpanel::ServiceManager::Services::Dovecot::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 715
        Cpanel::ServiceManager::Base::restart(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "graceful", undef) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 555
        Cpanel::ServiceManager::Base::run_from_argv(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "--verbose", "--html", "--wait", "--verbose") called at bin/restartsrv_base.pl line 81
        main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
        Try::Tiny::try(CODE(0x2a20c58), Try::Tiny::Catch=REF(0xc47590)) called at bin/restartsrv_base.pl line 110
    [2016-04-07 11:08:27 +0500] info [restartsrv_base] Domming remaining dovecot processes
    …[2016-04-07 11:08:40 +0500] warn [restartsrv_base] The 'dovecot' service's PID file '/var/run/dovecot/master.pid' did not appear after 10 seconds.
    at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 1139.
        Cpanel::ServiceManager::Base::is_up_via_pidfile(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 794
        Cpanel::ServiceManager::Base::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Services/Dovecot.pm line 52
        Cpanel::ServiceManager::Services::Dovecot::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 715
        Cpanel::ServiceManager::Base::restart(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "graceful", undef) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 555
        Cpanel::ServiceManager::Base::run_from_argv(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "--verbose", "--html", "--wait", "--verbose") called at bin/restartsrv_base.pl line 81
        main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
        Try::Tiny::try(CODE(0x2a20c58), Try::Tiny::Catch=REF(0xc47590)) called at bin/restartsrv_base.pl line 110
    [2016-04-07 11:08:45 +0500] info [restartsrv_base] The service 'dovecot' failed to restart at least three times. The system will now rebuild the conf files.
    …[2016-04-07 11:08:56 +0500] warn [restartsrv_base] The 'dovecot' service's PID file '/var/run/dovecot/master.pid' did not appear after 10 seconds.
    at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 1139.
        Cpanel::ServiceManager::Base::is_up_via_pidfile(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 794
        Cpanel::ServiceManager::Base::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Services/Dovecot.pm line 52
        Cpanel::ServiceManager::Services::Dovecot::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 715
        Cpanel::ServiceManager::Base::restart(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "graceful", undef) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 555
        Cpanel::ServiceManager::Base::run_from_argv(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "--verbose", "--html", "--wait", "--verbose") called at bin/restartsrv_base.pl line 81
        main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
        Try::Tiny::try(CODE(0x2a20c58), Try::Tiny::Catch=REF(0xc47590)) called at bin/restartsrv_base.pl line 110
    …failed.
    error shown at webmail:

    Code:
    ERROR: Connection dropped by IMAP server. Query: CAPABILITY
     
    #1 Osama Tariq, Apr 7, 2016
    Last edited by a moderator: Apr 7, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Could you verify if you have opened a support ticket to address this issue? I see ticket number 7512781 opened, which suggests a network issue that's leading to the service failure.

    Thank you.
     
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