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dovecot_deleted_to_trash plugin install

Discussion in 'E-mail Discussions' started by FeeReD, Feb 11, 2014.

  1. FeeReD

    FeeReD Well-Known Member

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    I am trying to install the dovecot_deleted_to_trash plugin. I feel this is something cPanel should include by default granted that Outlook 2013 is incompatible with dovecot (at least deleting trash)...

    Anyway, I am having trouble locating the directories required to install this plugin manually. Here is what I need specifically:

    Code:
    # Dovecot's header directory
    DOVECOT_INC_PATH = /usr/include/dovecot
    # Dovecot's IMAP plugin path
    DOVECOT_IMAP_PLUGIN_PATH = /usr/lib/dovecot/imap
    
    Cheers.
     
  2. vanessa

    vanessa Well-Known Member
    PartnerNOC

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    If you want this as part of cPanel, feel free to make a feature request:

    cPanel Feature Requests

    I think it might be a duplicate of this though, which is already implemented as of 11.40:

    Dovecot Trash Mail | cPanel Feature Requests

    I don't see header files for dovecot on the server nor do they appear to be supplied by the RPM included with cpanel. Could be wrong about this though.
     
  3. FeeReD

    FeeReD Well-Known Member

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    As it being a duplicate, I believe the one you are referring to is in regards to "auto expunge" as I don't see anything Outlook 2013 related. My problem that I am having is that my clients cannot delete mail directly from the "View All Emails" window. Rather, they have to open up the email they wish to delete, and from there it is able to be deleted.

    So my question comes down to is whether Dovecot is suitable (or cPanel mail for that matter) for my needs and from the looks of it, it is not. If it can't support functionality for one of the largest, most used Email client, I will have to start looking for another alternative to cPanel mail.

    Hopefully someone can find a solution to deleting mail in Outlook 2013 with cPanel IMAP.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. FeeReD

    FeeReD Well-Known Member

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    A feature? This is not a feature. It's a bug. Lol
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you elaborate on the specific nature of how this is a flaw with cPanel? For instance, what steps can we take to reproduce the issue? Please include specific software versions that you are using. Also, note that bug reports should be submitted via:

    Submit A Bug Report

    Thank you.
     
  7. FeeReD

    FeeReD Well-Known Member

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    The feature is not a bug with cPanel directly, rather a service you guys include in your software that does not function as it is intended.

    Dovecot, by default, varies away from a traditional namespace for the folder structure (Inbox being the root and everything under it) which causes an issue with Outlook 2013. When deleting emails for instance, you will receive an error in Outlook that prompts that the email you are trying to delete has already been deleted - when it really hasn't.

    A solution that seems to have worked for me but could be tedious on a larger scale, is that you have to configure Outlook to understand the folder structure. When you do that, everything works great... However, I am planning on moving 80+ employees emails, which most use Outlook 2013, to our cPanel server. I am holding off until I find a solution but it appears dovecot is not documented very well...

    Appreciate the help and if there is any solution you can provide, that's awesome.

    Cheers
     
  8. hairy_marmite

    hairy_marmite Registered

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    It appears that it has functioned properly in Outlook 2010 and fails to function properly in Outlook 2013. One of my clients has recently upgraded and is having troubles from poor syncing, to lost e-mails. The answers.microsoft forums, are awash with outlook 2013 imap issues, some are only partially resolved.

    I am now taking to advising customers to not rely on outlook 2013 to operate reliably when working with IMAP, until I am convinced it is not going to break. Upgrading to Outlook 2010 seems to be the true workaround. Where have I heard that before?
     
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