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Duplicate Emails

Discussion in 'E-mail Discussions' started by billy79, Jun 27, 2007.

  1. billy79

    billy79 Active Member

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    I have a customer that is receiving two of every email. When an email is sent to him he will get a copy of the exact same email about 3 or 4 minutes later (sometimes timestamped as late as 10 mins later).

    I thought it was pretty obvious that his POP was disconnecting or that he was doing a leave emails on server. I asked him and he does not have leave emails on server set.

    After further back and forth with the client it appears that two copies of each email even show up in webmail, so this is not a pop delivery issue but some soft of Exim issue.

    I did a force Exim re-install but same issue.

    There is only one customer reporting this on this server and the server is running cPanel 11.

    Thanks in advance for your help and input guys.
     
  2. MarcelB

    MarcelB Well-Known Member

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    Hi billy79,

    did you find an solution for this ?
     
  3. bamm

    bamm Well-Known Member

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    I'm having this issue as well. Just curious if there are any suggestions out there how to resolve.
     
  4. jwave

    jwave Registered

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    Same problem

    I can see the duplicate email messages on the server and both copies have the exact same message ID stamp on each message.

    I have checked to make sure it wasn't a problem with a mail forwarding loop. The client also reports he does not have his mail program set to leave mail on the server.

    Anyone have any suggestions for what might be causing the duplicate emails to be created on the server?
     
  5. DWHS.net

    DWHS.net Well-Known Member
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    I'm getting three all with the same stamp as well.

    I removed the email and recreated it and still get the same error.

    It's only one email that does this on the whole server.
     
  6. DWHS.net

    DWHS.net Well-Known Member
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    Does anyone help on this forum anymore? I never get any reply's for my cpanel issues anymore.
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Feel welcome to have our technical analysts take a look at your server to figure out what may be causing this. You can contact our technical analysts to have them look at your server at: http://tickets.cPanel.net/submit
     
  8. DWHS.net

    DWHS.net Well-Known Member
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    O.K. I was just hoping to avoid that. No problem, Thanks!
     
  9. mambovince

    mambovince Well-Known Member

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    Hi,
    Did anyone find a solution?
    I am also getting duplicates in the last week.
    Running latest stable version of cPanel

    Many thanks,

    - Vince
     
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